Adobe Acrobat DC does not support Microsoft Word - I have Adobe Creative Cloud and Office 365

Community Beginner ,
Mar 27, 2021 Mar 27, 2021

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Hello,

 

Somehow, I am unable to create a PDF from within Acrobat DC from a docx document because docx (or doc) is not a supported format. I have an Adobe Creative Cloud subscription, so my version of Acrobat is the most recent. I also have an O365 subscription, so my Word version is the latest and installed on my PC. I am able to print to PDF from inside Word, or Save as PDF, but that is not appropriate for me because I need to create a PDF using a different ISO standard than the one available from inside Word. Can anyone help?

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Enthusiast ,
Mar 27, 2021 Mar 27, 2021

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Hello,

 

To create a PDF with Acrobat DC from a docx document go to the file menu > open > navigate to your word docx, in the dialog window change the "Show" option from Adobe PDF Files to All files click open to convert the docx file to a pdf.

Screen Shot 2021-03-27 at 11.50.59 PM.png

Regards,

Mike

 

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Community Beginner ,
Mar 28, 2021 Mar 28, 2021

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Thank you MIke,

 

I tried that but it does not work. Doing the way you said, allows me to see the docx file, however, when I click "Open" I get this error message, which is similar to the one which from "Create a PDF" doesn't allow me to see doc or docx files.

dipaolt_0-1616945326524.png

 

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Community Beginner ,
Mar 28, 2021 Mar 28, 2021

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Note that I know the docx file is good and not corrupted, because I am able to Create a PDF and navigate to this file, see it, open it, and create it from within Acrobat Pro DC on another computer.

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Most Valuable Participant ,
Mar 28, 2021 Mar 28, 2021

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Make sure Word is locally installed on the computer, even if you normally use the online app. 

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Community Beginner ,
Mar 28, 2021 Mar 28, 2021

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Yes, it is. The entire office suite is. When I click on "Create a PDF" and go to open a file, I can see powerpoints and Excel files, but just not Word files.

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Adobe Community Professional ,
Mar 29, 2021 Mar 29, 2021

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Open your DOCX with Word or LibreOffice, then export/save as to PDF.

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Adobe Community Professional ,
Mar 29, 2021 Mar 29, 2021

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"I am unable to create a PDF from within Acrobat DC from a docx document because docx (or doc) is not a supported format."

 

???

 

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Community Beginner ,
Mar 29, 2021 Mar 29, 2021

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I am sorry JR, but this doe snot work either because docx or doc is not a supported format. Word does not appear in the list in the prefernces:

 

dipaolt_0-1617062188012.png

 

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Adobe Community Professional ,
Mar 30, 2021 Mar 30, 2021

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It looks like a bug!

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Community Beginner ,
Apr 04, 2021 Apr 04, 2021

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Indeed. It was bug. I ended up calling Adobe Customer Support, and they were not able to help either. Re-installed Adobe Acrobat, deleted old files, checked system files, re-installed Office, nothing has worked yet. Perhaps there is a conflict with another app? But still no solution. 

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