ADOBE ACROBAT DC KEEPS ASKING TO SIGN IN

New Here ,
Feb 11, 2021 Feb 11, 2021

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This is the first time posting on a Forum thing to get computer help. Usually I can google my own solutions, but this is beyond my ability to fix. So forgive me if I’m saying too much irrelevant information I just want to make sure I don’t forget a critical detail or something lol.

 

Back in December everything was working fine. then I got my laptop sent in for a repair as the screen was broken. while it was in for repairs, I was using a different laptop that we use as a backup for such a situation. everything was going great on that laptop. 

 

the following may or may not have anything to do with my problem but I’m leaving no stone unturned incase it can help.

 

just before I picked up my original laptop, I got a virus on the backup laptop because I was not careful with an email from what I thought was a from a co worker. I decided to use a program to completely wipe the hard drive of all information and re-install windows and adobe etc. things were working fine. couple of days after this I picked up my original laptop and things are not so fine anymore.

 

Now ADOBE constantly requires me to sign in and if I don’t it closes all my PDF files that are open. Or if I’m converting a word document to PDF I can’t because I need to open ADOBE to sign in and prove my license is still good to word. there seems to be no pattern to this either. Usually when I first start work it will ask to sign in. that’s fine, I can live with that but then not even 5 minutes later I need to do it again. other times I can go a hour before it happens. And I’ve seen it go as many as 4 times in an hour. Not when I open a PDF too. I’m scrolling thru an already open PDF. 

 

Did me using a second laptop cause this issue? If so, how can I resolve this?

 

I have tried looking for updates and uninstalling and re installing adobe. Before I could do only the ADOBE ACROBAT now, I must download this CLOUD thing as well for some reason. Like I don’t have enough stuff on my hard drive lol. I’ve tried a few “solutions” online but no luck. I’m willing to do them again just so we can for sure cross it off the list and look for a better solution.

 

Let me know what you guys would need to know to help me out. I will be on every couple of days to respond to comments to let you know if anything works.

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General troubleshooting

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correct answers 1 Correct Answer

New Here , Apr 15, 2021 Apr 15, 2021
the website wont let me delete this post. but the problem sorted itself out not even 2 days after posting this question... to this day i have no clue what fixed it.

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New Here ,
Apr 15, 2021 Apr 15, 2021

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the website wont let me delete this post. but the problem sorted itself out not even 2 days after posting this question... to this day i have no clue what fixed it.

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Most Valuable Participant ,
Apr 15, 2021 Apr 15, 2021

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There's no need to remove it. I'll just mark it as solved.

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