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Adobe Acrobat DC Login prompt

New Here ,
Oct 13, 2020

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We've deployed Adobe Acrobat DC 2019 to roughly 200 users in the organization, these are user-based licensing so the user creates the Adobe account and signs in for the first time. Multiple users are now reporting that the sign-in screen appears again before a PDF is able to be opened. After the user signs in again, it's random from (several minutes to the next day) when the sign-in screen appears for creds again. Please advise how to disable this and allow only one log in to the software. 

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General troubleshooting, How to

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Adobe Acrobat DC Login prompt

New Here ,
Oct 13, 2020

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We've deployed Adobe Acrobat DC 2019 to roughly 200 users in the organization, these are user-based licensing so the user creates the Adobe account and signs in for the first time. Multiple users are now reporting that the sign-in screen appears again before a PDF is able to be opened. After the user signs in again, it's random from (several minutes to the next day) when the sign-in screen appears for creds again. Please advise how to disable this and allow only one log in to the software. 

TOPICS
General troubleshooting, How to

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21

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Oct 13, 2020 0
Adobe Community Professional ,
Oct 13, 2020

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Is it possible that the sign-in dialog is related to online storage? You can try to disable online storage by going to Acrobat's Preferences, then select the "General" category and disable the two "show online storage" options. Does that make a difference? 

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