Adobe Acrobat DC Pro keeps crashing when using 'measurements' tool

New Here ,
Jan 21, 2021 Jan 21, 2021

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Hi,

 

Wondering if anyone has had the issue where the program just keeps crashing when trying to use the measurements tool?

 

I got someone to remotely access my computer but after doing the usual checking that I had the latest version and running a repair tool they weren't able to fix the issue. Literally two minutes after they were gone it crashed again.

 

PIS*ING ME OFF as I can't get my work done

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Crash or freeze

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Adobe Community Professional ,
Jan 21, 2021 Jan 21, 2021

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I don't know what Adobe's support did when you gave them access to your system, but this is what I would do for any instance of a crash:

 

Uninstall Adobe Acrobat, then run the Acrobat Cleaner tool (http://labs.adobe.com/downloads/acrobatcleaner.html) and install Acrobat from scratch. This does require that you have access to your serial number. If that does not help, I would try to start Acrobat from a different user account on the same computer. I have an account on my laptop that I use for presentations, which is pretty clean. If that works, that means that there is something wrong with your normal user profile. If it turns out to be related to your user profile, it gets complicated: The Acrobat Cleaner removed anything from your system that is related to Acrobat, and that means it also cleaned out the registry (or on a Mac your plist files), so whatever it is that is interfering with Acrobat is not part of Acrobat. It could be a problem in the operating sytem, or with another application that is installed. 

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