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Adobe Acrobat DC Sign & Fill - one letter at a time...

New Here ,
Jul 14, 2020

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I am trying to solve an issue that has been driving me bonkers for quite some time now. I am unable to find anything online. Here is goes: I use Adobe Pro DC and frequently utilize Fill & Sign. Lately however, it only lets me fill on one character and then I have to re-click the box with my mouse to add another letter. Needless to say - that's not going to work for me and I keep defaulting to text boxes. Has anybody encountered that and if so, do you have a fix for me? Thank you in advance!

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Comment review and collaborate PDF, Edit and convert PDFs, General troubleshooting, How to, PDF forms

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Adobe Acrobat DC Sign & Fill - one letter at a time...

New Here ,
Jul 14, 2020

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I am trying to solve an issue that has been driving me bonkers for quite some time now. I am unable to find anything online. Here is goes: I use Adobe Pro DC and frequently utilize Fill & Sign. Lately however, it only lets me fill on one character and then I have to re-click the box with my mouse to add another letter. Needless to say - that's not going to work for me and I keep defaulting to text boxes. Has anybody encountered that and if so, do you have a fix for me? Thank you in advance!

Topics

Comment review and collaborate PDF, Edit and convert PDFs, General troubleshooting, How to, PDF forms

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114

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Adobe Employee ,
Jul 14, 2020

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Hi there

 

We are sorry for the trouble. As described you are not able to fil and sign the PDF as etting the option fill only one character at a time.

 

What is the workflow/steps you are doing to fill and sign the PDF? Please try to fill and sign the document online https://documentcloud.adobe.com/link/tools/?group=group-sign and see it that helps.

 

Would you mind sharing the version of the Adobe Acrobat DC you are using? To check the version go to Help > About Adobe Acrobat DCand make sure you have the latest version 20.009.20074 installed. Go to Help > Check for Updates.

 

Is this a behavior with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If its a file specific issue please share the file with us for testing.

 

Are you on a Mac or Windows machine and what is the OS? Please try to repair the installation (For Windows Only) Go to Help > Repair Installation and see if that makes any difference.

 

Keep us posted with the results

 

Regards

Amal

 

 

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New Here ,
Jul 15, 2020

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It happens with all my documents. I did try the online version and that worked.

I am using Windows 10 Pro 64

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New Here ,
Jul 15, 2020

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The repair function did not work.

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New Here ,
Jul 15, 2020

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I tried updating and I am getting the following error message:

OfficeNinja93_0-1594815386643.png

A similar mesage was displayed when I tried the repair function.

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Amal. LATEST
Adobe Employee ,
Jul 17, 2020

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Hi there

 

We are sorry to hear that

 

Please try the following steps and see if that works for you.

 

Run -> regedit.exe

Navigate to the adobe directory: HKEY_CURRENT_USER/Software/Adobe

Delete the entire Adobe directory of registry keys.

 

For more information you amy also take a look at a similar discussion https://community.adobe.com/t5/acrobat/error-28000-installation-of-acrobat-licensing-module-has-fail...

 

Regards

Amal

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