Adobe Acrobat DC won't open and keeps asking me to log in?

New Here ,
Dec 12, 2018 Dec 12, 2018

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Every time I try and launch my Acrobat, a window pops up asking me to log in. I am already logged into the cloud, so this doesn't make sense. I continue to log in, and then the widow pops up again. No matter how many times I log in, Acrobat just won't open. I have tried restarting my computer, installing and uninstalling, logging in and out of the cloud and even checking my internet settings. I am completely unable to open PDFs which is a huge issue. Any ideas would help.adobe error.JPG

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Adobe Employee ,
Dec 13, 2018 Dec 13, 2018

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Hi Emilye,

Sorry for the inconvenience caused.

As you have mentioned above, you are already logged in to the CC desktop application.

Please try once the steps provided here sign in help

Check if that helps.

If the issue still persists, try once to open the application directly from the CC desktop application. Check if you still get the same error message.

Also, check if there is an update pending for the CC desktop application or the Adobe Acrobat application.

Check if you get the same "sign in" window for other CC applications.

Let us know how it goes.

We will be waiting for your response.

Regards,

Meenakshi

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New Here ,
Dec 13, 2018 Dec 13, 2018

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Following the steps you mentioned did not help. This does not happen for any other CC applications. All CC updates have been completed and there are none pending. I tried opening Acrobat up from CC and the same error message pops up.

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New Here ,
Dec 14, 2018 Dec 14, 2018

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Are there any other fixes for this? I have tried many many different things and nothing is working.

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Adobe Employee ,
Dec 14, 2018 Dec 14, 2018

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Could you please confirm the following details:

- Adobe Acrobat DC version

- OS version on the machine

- Is there any pending update for CC application?

Regards,

Meenakshi

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New Here ,
Dec 14, 2018 Dec 14, 2018

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Creative Cloud version 4.7.0.400

Acrobat DC version 19.0

Running on Windows 10 Pro

No pending CC updates

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New Here ,
Dec 14, 2018 Dec 14, 2018

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This window also appeared: DDE server.JPG

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Adobe Employee ,
Dec 17, 2018 Dec 17, 2018

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Try the troubleshooting steps provide here Fatal error - Acrobat failed to connect to a DDE server

Let us know how it goes.

Please share the complete dot version of Adobe Acrobat DC.

Regards,

Meenakshi

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