Adobe Acrobat Elements has stopped working - Close the Program

[grahamd34643239]

Freshly Installed Adobe Standard 11.0.9 on Windows 7 64 bit system (no adobe updates added)

Right click on a Word doc or Excel spreadsheet and above error reports. Similarly errors on right-clicking and attempting to combine several docs.

Tried Adobe Repair and on other system tried Updates. Still reports the above.

Can Save as .pdf from within Word (can see Acrobat Ribbon).

Want to convert\combine several word docs, spreadsheets, pdf file sin one go, frather than one by one.

Any Ideas ?

[ls_rbls]

Hello,

I don't know of a one step process per se but here is a two step process:

You should be able to group the files that you want to convert in a folder.

Step 1---With a file explorer, open that folder, select the files that  you wish to convert to PDF, right-click on the selection with your mouse device, and select "Convert to Adobe PDF" from the context menu that will appear. Open your Adobe Acrobat and merge the files.

OR

Step 2-- This would be also another two-step process,  open your Adobe Acrobat, goto "Tools" ----> then selct "Combine Files", (just click on the "Add" button to select all the files that you need to convert to PDF. Once you have added all the files that you want to convert to this work space, look on the upper right hand corner of the Adobe workspace in that window; you have the button "Combine" and "Close"... click on "Combine

[grahamd34643239]

Step 1 - Right-click on a grup of selected files and select Convert  (which is what I want) gives the 'Adobe Acrobat Elements has stopped working' error message as when working just with one doc at a tine.

Step 2 - Within Adobe Acrobat Add Files and then Combine - gives ' Missing PDFmaker files - Do you want to run in Repair Mode'  and if you select to Run Repair Mode - tries but fails saying 'no PDF file was cfreated because Acrobat encountered an unidentified error'

[ls_rbls]

It seems like the issue in your computer could be related to the PDF maker Add-in rather than the Acrobat product installation.

More information here:

Missing Adobe Acrobat tab even when add-in is enabled in Office 2016 apps - Office Support

Troubleshoot Acrobat PDFMaker issues in Microsoft Office on Windows

[grahamd34643239]

The Adobe Acrobat Tab is present on the Word Ribbon. (Office 2010)

The Acrobat PDFMaker Com AddIn is present (ticked) in Word.

The PDFMOfficeAddin.dll is present  in C:\Program Files (x86)\Adobe\Acrobat 11.0\PDFMaker\Office

Still the error 'Acrobat Elements has stopped working' when attempting to right click anfd convert Word docs to PDF

[Amal.]

Hi Grahamd,

Apologies for the trouble caused

++ Adding on to the discussion

Please try to update the application to the latest version 19.012.20036. Go to Help > Check for Updates. To know more about the latest version available please refer to the link - DC Release Notes — Release Notes for Acrobat DC Products

Try to repair the installation (For Windows only) Go to Help > Repair Installation.

Also, try to reset the preferences to default - How to reset Acrobat Preference settings to def... | Adobe Community​

Let us know if that works for you.

Regards

Amal

[grahamd34643239]

Ran update on Adobe Standard (now 11.0.23)

Ran Repair

Looked for C:\Users\[username]\AppData\Roaming\Adobe\Acrobat\[version] (Win7 system) - No Preferences folder present (and not ahidden folder)

Still with the above, the error occurs upon right clicking on a Word Doc or cExcel spreadsheet (any) of - 'Acrobat Elements has stopped working'