Adobe Acrobat Event ID 1000

[s100bus]

OS: Windows 10 Pro

using network scanner, when the scan is done it opens the resulting scan as a PDF and then the user gets this error:

It's an erratic problem sometimes days go by without it happening.

Multiple user accounts are on the system and this error has occurred to most of them.

Thanks,

Jacob

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Log Name: Application

Source: Application Error

Date: 2/1/2018 5:49:02 PM

Event ID: 1000

Task Category: (100)

Level: Error

Keywords: Classic

User: N/A

Description:

Faulting application name: Acrobat.exe, version: 18.9.20050.57426, time stamp: 0x5a1c7469

Faulting module name: Scan.api, version: 18.9.20050.57426, time stamp: 0x5a1c72a2

Exception code: 0xc0000005

Fault offset: 0x0009338f

Faulting process id: 0x30b4

Faulting application start time: 0x01d39ba5b5800fa3

Faulting application path: C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\Acrobat.exe

Faulting module path: C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\plug_ins\Scan.api

Report Id: 22c5bd6c-f7e2-4663-8f36-f73382d539a9

Faulting package full name:

Faulting package-relative application ID:

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

<System>

<Provider Name="Application Error" />

<EventID Qualifiers="0">1000</EventID>

<Level>2</Level>

<Task>100</Task>

<Keywords>0x80000000000000</Keywords>

<TimeCreated SystemTime="2018-02-01T23:49:02.285336700Z" />

<EventRecordID>1607</EventRecordID>

<Channel>Application</Channel>

<Security />

</System>

<EventData>

<Data>Acrobat.exe</Data>

<Data>18.9.20050.57426</Data>

<Data>5a1c7469</Data>

<Data>Scan.api</Data>

<Data>18.9.20050.57426</Data>

<Data>5a1c72a2</Data>

<Data>c0000005</Data>

<Data>0009338f</Data>

<Data>30b4</Data>

<Data>01d39ba5b5800fa3</Data>

<Data>C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\Acrobat.exe</Data>

<Data>C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\plug_ins\Scan.api</Data>

<Data>22c5bd6c-f7e2-4663-8f36-f73382d539a9</Data>

<Data>

</Data>

<Data>

</Data>

</EventData>

</Event>

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[Adorobat · Accepted solution]

Hi S100bus,

Could you please try updating Acrobat to the latest patch and see if that resolves the issue? Launch Acrobat > click check for updates under Help menu. You may also download updates manually using this link: Adobe - Acrobat : For Windows

Reboot the machine after installing update and check.

Let us know if you need any further help.

Shivam