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Adobe Acrobat - Fill & Sign Signature not being saved

New Here ,
Jul 22, 2020 Jul 22, 2020

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Hi,

 

One of our customer is facing a strange issue with the "Fill & Sign" signature functionnality within Adobe.

 

The problem is described this way : User will sign the PDF using "Fill & Sign" option, he applies the signature to document, saves it, and send it by mail to an internal user.

Problem : The PDF document received by the other intenal user is not signed.

 

This seems to be random for a few users, sometimes the signature will stay, and sometime not.

 

I was able to find something strange while trying out myself : whenever i use the "Fill & Sign", apply a signature, then i press CTRL + S => the signature disapear.

 

Browsing the forums, i see this problem being reccuring with adobe, with not a lot about a possible root cause/solution.

 

Here is the info/what i tried :

Adobe version : 2015.006.30518

Disabling javascript inside Adobe

Disabling Protected View/Enchanced security

Using "Save As" instead of "Save" works

 

Does anyone else face the same issue ? I can't seem to figure out what's happening.

 

Thanks for the reading.

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Edit and convert PDFs , PDF forms

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