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Adobe Acrobat - Fill & Sign Signature not being saved

New Here ,
Jul 22, 2020

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Hi,

 

One of our customer is facing a strange issue with the "Fill & Sign" signature functionnality within Adobe.

 

The problem is described this way : User will sign the PDF using "Fill & Sign" option, he applies the signature to document, saves it, and send it by mail to an internal user.

Problem : The PDF document received by the other intenal user is not signed.

 

This seems to be random for a few users, sometimes the signature will stay, and sometime not.

 

I was able to find something strange while trying out myself : whenever i use the "Fill & Sign", apply a signature, then i press CTRL + S => the signature disapear.

 

Browsing the forums, i see this problem being reccuring with adobe, with not a lot about a possible root cause/solution.

 

Here is the info/what i tried :

Adobe version : 2015.006.30518

Disabling javascript inside Adobe

Disabling Protected View/Enchanced security

Using "Save As" instead of "Save" works

 

Does anyone else face the same issue ? I can't seem to figure out what's happening.

 

Thanks for the reading.

Topics

Edit and convert PDFs, PDF forms

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18

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Adobe Acrobat - Fill & Sign Signature not being saved

New Here ,
Jul 22, 2020

Copy link to clipboard

Copied

Hi,

 

One of our customer is facing a strange issue with the "Fill & Sign" signature functionnality within Adobe.

 

The problem is described this way : User will sign the PDF using "Fill & Sign" option, he applies the signature to document, saves it, and send it by mail to an internal user.

Problem : The PDF document received by the other intenal user is not signed.

 

This seems to be random for a few users, sometimes the signature will stay, and sometime not.

 

I was able to find something strange while trying out myself : whenever i use the "Fill & Sign", apply a signature, then i press CTRL + S => the signature disapear.

 

Browsing the forums, i see this problem being reccuring with adobe, with not a lot about a possible root cause/solution.

 

Here is the info/what i tried :

Adobe version : 2015.006.30518

Disabling javascript inside Adobe

Disabling Protected View/Enchanced security

Using "Save As" instead of "Save" works

 

Does anyone else face the same issue ? I can't seem to figure out what's happening.

 

Thanks for the reading.

Topics

Edit and convert PDFs, PDF forms

Views

19

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

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