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Adobe Acrobat keeps Locking Up after Several Hours of Acrobat working properly

New Here ,
Nov 12, 2020

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We have a customer on a Windows 10 laptop with Adobe Acrobat Pro DC (Continuous Release | Version 2019.008.20074).  This version is what we have standardized on for the whole company.  We really do not have the option of upgrading to the newest version of Acrobat.

 

When the customer starts work at the beginning of the day, she can open/view PDF files easily, but after 5-7 hours at work, Adobe Pro will stop working properly.  You can see Adobe listed in Task Manager, but you cannot see the application on your screen.  It seems to be locking up now.

 

The following day, everything has returned to normal.  Adobe is working properly again, by mid-afternoon, the same problem as above.

 

Our desktop support team tried downgrading her to Adobe Acrobat Reader DC.  The behavior was close to the same.  She could work with PDF files for a few hours or so, but then it would stop working.  With Adobe Reader, the only difference:  multiple instances of Reader showing up in Task Manager.

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Crash or freeze, General troubleshooting

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Adobe Acrobat keeps Locking Up after Several Hours of Acrobat working properly

New Here ,
Nov 12, 2020

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We have a customer on a Windows 10 laptop with Adobe Acrobat Pro DC (Continuous Release | Version 2019.008.20074).  This version is what we have standardized on for the whole company.  We really do not have the option of upgrading to the newest version of Acrobat.

 

When the customer starts work at the beginning of the day, she can open/view PDF files easily, but after 5-7 hours at work, Adobe Pro will stop working properly.  You can see Adobe listed in Task Manager, but you cannot see the application on your screen.  It seems to be locking up now.

 

The following day, everything has returned to normal.  Adobe is working properly again, by mid-afternoon, the same problem as above.

 

Our desktop support team tried downgrading her to Adobe Acrobat Reader DC.  The behavior was close to the same.  She could work with PDF files for a few hours or so, but then it would stop working.  With Adobe Reader, the only difference:  multiple instances of Reader showing up in Task Manager.

TOPICS
Crash or freeze, General troubleshooting

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24

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Nov 12, 2020 0
try67 LATEST
Most Valuable Participant ,
Nov 12, 2020

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From time to time it's good practice to restart very memory-heavy applications, in order to release all the reserved memory back to the OS and then load a new instance of them. This is true for browsers as well as for Acrobat (and most other Adobe applications).

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