Adobe Acrobat PDFing dialogue pops up on my Mac desktop whenever I drop files in

[TheoT]

I have this issue a couple of months now which baffles me  as it makes no sense to me.

Whever I drop documents to my  macbook's desktop ( MacOS Catalina) , pdfs, word or excel files or even photos, a pdfing dialogue pops up , similar to the one to appears after command "Save as PDF". asking me about quality of pdf printing.

Had anyone had this strange occurence? I'd be grateful if I could have this resolved. Thank you in advance

[Amal.]

Hi there 

We are sorry for the trouble. As described the Acrobat PDF dialogue box pops up when you drop documents to your computer.

What is the version of the Adobe Acrobat/Reader DC installed? To check the version go to Help > About Adobe Acrobat / Reader DC and make sure that you have the latest version go to Help  > Check for Updates.

You may also try to repair the installation. Go to Help > Repair Installation and try to reset the preferences to default as described in the help article (https://community.adobe.com/t5/acrobat/how-to-reset-acrobat-preference-settings-to-default/td-p/4792...) and see if that helps.

If it still doesn't work, please try the following steps

• Remove the application using the Acrobat Cleaner Tool (https://labs.adobe.com/downloads/acrobatcleaner.html)
• Reboot the computer 
• Reinstall the application using the link (https://helpx.adobe.com/in/download-install/kb/acrobat-downloads.html)

Let us know how it goes

Regards

Amal

[TheoT]

Hi Amal,

Thank you for your email and apologies for the delayed response.

Unfortunately the re-installation did resolve the problem.

My Adobe Acrobat is up-to-date and persist in poppping up the "Saves as Adobe pdf" dialogue every time I drop files of any sort to my desktop.

Just to remind here, I am on a macbook pro (late 2016) and MacOS Catalina.

I am user of the entire Adobe Suite on professional subscription.

I would be more than grateful if anybody in Adobe could give me a hand on this.

[TheoT]

Hi Amal,

Apologies for revisitng the issue.

I still get save as pdf pop-ups whenver I drop any file of any format on my desktop.

Is there anybody in the support department whoc ould help me through please?

[JR Boulay]

It sounds like a MacOS issue.

[TheoT]

Hi JR, thank you for your note.

The pop-up dialogue is definitely an adobe one. I don't believe MacOS has anything to do with it.

I have run various checks with Apple Support on this.

[Test Screen Name]

(This is not the support department. We are not Adobe staff).

1. What exact version (not "latest") of Acrobat Pro or Reader?

2. Please show a screen shot of this dialog, as there are a number of possible dialogs this might be, and there might be useful info in the dialog.

3. When the dialog appears, what is the App Name shown on the menu bar? Is it still Finder, is it Acrobat, or is it something else?

[TheoT]

gthyrnjyjjjj746

Hi,

Thank you for getting back to me

1. Version 2020.012.20048. Issue occured after an update a year ago. I am on a professional subscription that updates regularly. I have uninstalled and re-installed a couple of time last summer without success.

2. Screenshot right below

3. App Name shown is Finder

[Test Screen Name]

Thanks for the screen shot. It's interesting because it suggests you are running Automator. Since Automator could be set up to Save as Adobe PDF whenever a file is added to the desktop, take a look at your Automator settings.

[TheoT]

Thank you so much

I would never have thought.

The action was there and I just deleted it.

No more pop-ups thereafter.

I am grateful.

Can I ask how you cam about that I was using Automator since that was nowhere to be seen on the screenshot?

[TheoT]

Was that the little cog  on the top right?

[Test Screen Name]

Yes, I didn't know what the little cog was, so I looked into it. Glad I did!