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Adobe Acrobat PDFing dialogue pops up on my Mac desktop whenever I drop files in

New Here ,
Apr 24, 2020

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I have this issue a couple of months now which baffles me  as it makes no sense to me.

Whever I drop documents to my  macbook's desktop ( MacOS Catalina) , pdfs, word or excel files or even photos, a pdfing dialogue pops up , similar to the one to appears after command "Save as PDF". asking me about quality of pdf printing.

 

Had anyone had this strange occurence? I'd be grateful if I could have this resolved. Thank you in advance

TOPICS
Create PDFs, General troubleshooting, Print and prepress

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Adobe Acrobat PDFing dialogue pops up on my Mac desktop whenever I drop files in

New Here ,
Apr 24, 2020

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I have this issue a couple of months now which baffles me  as it makes no sense to me.

Whever I drop documents to my  macbook's desktop ( MacOS Catalina) , pdfs, word or excel files or even photos, a pdfing dialogue pops up , similar to the one to appears after command "Save as PDF". asking me about quality of pdf printing.

 

Had anyone had this strange occurence? I'd be grateful if I could have this resolved. Thank you in advance

TOPICS
Create PDFs, General troubleshooting, Print and prepress

Views

100

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Apr 24, 2020 0
Adobe Employee ,
Apr 24, 2020

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Hi there 

 

We are sorry for the trouble. As described the Acrobat PDF dialogue box pops up when you drop documents to your computer.

 

What is the version of the Adobe Acrobat/Reader DC installed? To check the version go to Help > About Adobe Acrobat / Reader DC and make sure that you have the latest version go to Help  > Check for Updates.

 

You may also try to repair the installation. Go to Help > Repair Installation and try to reset the preferences to default as described in the help article (https://community.adobe.com/t5/acrobat/how-to-reset-acrobat-preference-settings-to-default/td-p/4792...) and see if that helps.

 

If it still doesn't work, please try the following steps

 

 

Let us know how it goes

 

Regards

Amal

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Apr 24, 2020 0
New Here ,
Jul 21, 2020

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Hi Amal,

 

Thank you for your email and apologies for the delayed response.

Unfortunately the re-installation did resolve the problem.

My Adobe Acrobat is up-to-date and persist in poppping up the "Saves as Adobe pdf" dialogue every time I drop files of any sort to my desktop.

Just to remind here, I am on a macbook pro (late 2016) and MacOS Catalina.

I am user of the entire Adobe Suite on professional subscription.

 

I would be more than grateful if anybody in Adobe could give me a hand on this.

 

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Jul 21, 2020 0
New Here ,
Oct 23, 2020

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Hi Amal,

 

Apologies for revisitng the issue.

I still get save as pdf pop-ups whenver I drop any file of any format on my desktop.

Is there anybody in the support department whoc ould help me through please?

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Oct 23, 2020 0
Adobe Community Professional ,
Jul 21, 2020

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It sounds like a MacOS issue.

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Jul 21, 2020 0
New Here ,
Oct 23, 2020

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Hi JR, thank you for your note.

 

The pop-up dialogue is definitely an adobe one. I don't believe MacOS has anything to do with it.

I have run various checks with Apple Support on this.

 

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Oct 23, 2020 0
Most Valuable Participant ,
Oct 23, 2020

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(This is not the support department. We are not Adobe staff).

1. What exact version (not "latest") of Acrobat Pro or Reader?

2. Please show a screen shot of this dialog, as there are a number of possible dialogs this might be, and there might be useful info in the dialog.

3. When the dialog appears, what is the App Name shown on the menu bar? Is it still Finder, is it Acrobat, or is it something else?

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Oct 23, 2020 0
New Here ,
Oct 23, 2020

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gthyrnjyjjjj746

Hi,

 

Thank you for getting back to me

 

1. Version 2020.012.20048. Issue occured after an update a year ago. I am on a professional subscription that updates regularly. I have uninstalled and re-installed a couple of time last summer without success.

2. Screenshot right below

3. App Name shown is Finder

42D69AB7-D3E2-4134-84AE-4AE2A27A6262.jpeg

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Oct 23, 2020 0
Most Valuable Participant ,
Oct 23, 2020

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Thanks for the screen shot. It's interesting because it suggests you are running Automator. Since Automator could be set up to Save as Adobe PDF whenever a file is added to the desktop, take a look at your Automator settings.

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Oct 23, 2020 0
New Here ,
Oct 23, 2020

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Thank you so much

I would never have thought.

The action was there and I just deleted it.

No more pop-ups thereafter.

I am grateful.

 

Can I ask how you cam about that I was using Automator since that was nowhere to be seen on the screenshot?

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Oct 23, 2020 0
New Here ,
Oct 23, 2020

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Was that the little cog  on the top right?

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Oct 23, 2020 0
Most Valuable Participant ,
Oct 23, 2020

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Yes, I didn't know what the little cog was, so I looked into it. Glad I did!

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Oct 23, 2020 0