Adobe Acrobat Pro 2017 [Have perpetual license but says trial period has expired]

New Here ,
Apr 30, 2018 Apr 30, 2018

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I have been running Acrobat Pro 2017 on my company computer successfully since September 2017 after purchasing a perpetual license.

For some reason, I am receiving a message this week suggesting my trial period has expired and the Adobe Pro tools are disabled.

I made no changes to my system before the error started.  I have confirmed my Serial Number with Adobe and uninstalled/reinstalled the program confirmed as the correct download by Adobe without resolving the issue.

Any help getting this sorted would be much appreciated?

**It may be worth noting: I also have 20 Adobe Sign subscriptions under my Adobe ID from September 2017 - September 2018.**

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Install update and subscribe to Acrobat

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New Here , May 01, 2018 May 01, 2018
My issue was resolved by contacting Adobe support via phone.  The consultant took control of my screen and removed/edited some Adobe files to resolve the issue.

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Most Valuable Participant ,
May 01, 2018 May 01, 2018

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Please check the version you have (like 2016.123.09876), What is it?

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New Here ,
May 01, 2018 May 01, 2018

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My issue was resolved by contacting Adobe support via phone.  The consultant took control of my screen and removed/edited some Adobe files to resolve the issue.

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New Here ,
Nov 19, 2019 Nov 19, 2019

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I have the same issue on multiple computers, what exactly was deleted and edited.

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