Highlighted

Adobe Acrobat Pro 2020 Cannot Login for Adobe Document Cloud on Mac OS Big Sur.

New Here ,
Nov 17, 2020

Copy link to clipboard

Copied

Hi, 

Just updated to Mac OS Big Sur 11.0.1

However noted my Adobe Acrobat Pro 2020 (2020 Release (Classic) | Version 2020.001.30010) unable to sign in to my adobe account thus making my adobe document cloud inaccessible. 

When I click sign in on the apps, nothing popping up. Reinstall and restart has been done but not solve the issue. Anyone having the same problem? Any work around for this? Is this already a known issue?

Thanks.

TOPICS
General troubleshooting

Views

101

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Adobe Acrobat Pro 2020 Cannot Login for Adobe Document Cloud on Mac OS Big Sur.

New Here ,
Nov 17, 2020

Copy link to clipboard

Copied

Hi, 

Just updated to Mac OS Big Sur 11.0.1

However noted my Adobe Acrobat Pro 2020 (2020 Release (Classic) | Version 2020.001.30010) unable to sign in to my adobe account thus making my adobe document cloud inaccessible. 

When I click sign in on the apps, nothing popping up. Reinstall and restart has been done but not solve the issue. Anyone having the same problem? Any work around for this? Is this already a known issue?

Thanks.

TOPICS
General troubleshooting

Views

102

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Nov 17, 2020 0
Adobe Employee ,
Nov 17, 2020

Copy link to clipboard

Copied

[Edited]

 

Hi jyu_bonk

 

Hope you are doing well and sorry for the trouble. As described, you are unable to sign in to the application as nothing pops up upon clicking the Sign in option.

 

As you have already tried to reinstall and restart the application without any success, please try to reboot the computer once and see if that helps.

 

If it still doesn't work, please try to create a new test user profile on your computer or enable the root account in Mac and try using the application there and check.

 

If it still doesn't work, please remove the application using the Acrobat Cleaner Tool https://labs.adobe.com/downloads/acrobatcleaner.html , reboot the computer and reinstall the application using the link https://helpx.adobe.com/download-install/kb/acrobat-2020-downloads.ug.html

 

For more information about compatibility with Mac OS Big Sur please look at the help article https://helpx.adobe.com/acrobat/kb/mac-os11-big-sur-compatibility.html

 

Regards

Amal

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Nov 17, 2020 0
New Here ,
Nov 18, 2020

Copy link to clipboard

Copied

Hi,

I already use that cleaner. Reinstall it back with no problem. Now new issue arise.

AcroLicApp pop-up to check my license - able to enter username and password -> however it has been stuck there forever since.

2020-11-19_05-55-46 (1).gif

 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Nov 18, 2020 0
Adobe Community Professional ,
Nov 19, 2020

Copy link to clipboard

Copied

@jyu_bonk ,

 

Although Apple has tried to mitigate issues by deploying Rosetta 2, unexpected problems like this are bound to occur, because Adobe has not had the chance to test Acrobat on Big Sur.

 

You're in a twilight zone between two operating systems and Acrobat updates. Spoiler alert: expect things to be buggy.

 

You can log your problem here: https://acrobat.uservoice.com/forums/590923-acrobat-for-windows-and-mac

 

Sorry for not being able to help you better, but...

 

Best

mj

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Nov 19, 2020 0
Adobe Community Professional ,
Nov 18, 2020

Copy link to clipboard

Copied

Hi @jyu_bonk ,

Current Adobe apps have not been optomized for Big Sur.

https://helpx.adobe.com/acrobat/kb/mac-os11-big-sur-compatibility.html

This advisory was issued yesterday.

Let us know how it goes with @Amal. 's suggestions.

I suggest caution here.

Good luck

mj

 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Nov 18, 2020 0
New Here ,
Nov 18, 2020

Copy link to clipboard

Copied

Hi,

I do not know that Big Sur will become a big problem to adobe acrobat, I won't update to Big Sur if I know this earlier. However please read above reply for new issue after trying @Amal. suggestion. 

Kindly help me on the new issue. Thanks.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Nov 18, 2020 0
Most Valuable Participant ,
Nov 18, 2020

Copy link to clipboard

Copied

Too early, too early. But thanks for the warning.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Nov 18, 2020 0
New Here ,
Nov 18, 2020

Copy link to clipboard

Copied

Hi,

Seriously I do not know about this earlier. If it came to my mind sooner, I won't be upgrading to Big Sur yet.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Nov 18, 2020 0
Adobe Employee ,
Nov 18, 2020

Copy link to clipboard

Copied

Hi there

 

++ Adding to the discussion

 

We are working to ensure that our apps are natively compatible with Apple Silicon devices, but do not have a release date yet. Apple Silicon devices ships with Rosetta 2, an emulator that enables ARM Macs to run Intel-based apps. Acrobat and Acrobat Reader will work on Rosetta 2 until they are available natively.

 

Acrobat and Acrobat Reader will run under Rosetta 2 emulation mode on Apple devices with M1 processors running macOS Big Sur. You may want to remain on your current macOS version or test in a non-production partition to ensure all your software and hardware is compatible.

 

For more information please check out this help article https://helpx.adobe.com/acrobat/kb/mac-os11-big-sur-compatibility.html

 

Regards

Amal

 

 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Nov 18, 2020 0
New Here ,
Nov 18, 2020

Copy link to clipboard

Copied

Noted @Amal. 

 

My macbook is Intel-based 13" 2020. However I dully noted about Big Sur compatibility.

 

Will wait for the update for Acrobat. 

Thanks.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Nov 18, 2020 0
Adobe Community Professional ,
Nov 19, 2020

Copy link to clipboard

Copied

Hi @jyu_bonk ,

 

You Mac will probably be fine, all things being equal, with Big Sur.

Here's a cautionary tale.

https://www.engadget.com/macos-big-sur-bricks-old-macbook-pro-215433723.html

 

https://www.forbes.com/sites/johnkoetsier/2020/11/16/apples-new-big-sur-update-bricking-older-macs/?...

 

I had a mission getting my Mac to Catalina. So defintely holding off on Big Sur, till Adobe have their updates in place.

 

The Silicon Macs look amazing.

 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Nov 19, 2020 0
Most Valuable Participant ,
Nov 19, 2020

Copy link to clipboard

Copied

There is something important here: EVERY upgrade of mac OS has serious issues on existing software. You should ALWAYS wait and check. I do mean always - I have been following the forums for decades, and it is guaranteed each time. Apple do not make it a priority to keep old apps working.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Nov 19, 2020 0
New Here ,
Nov 19, 2020

Copy link to clipboard

Copied

My issue surrounded being unable to open Adobe PDFs that were stored on DropBox before updating to Big Sur. After the update, the DropBox files reported being corrupted and would not open. I chatted with Adobe tech support. While waiting for a response to one of the many questions, wiping the sweat away over the possibility of losing 1000s of files for research, I noticed the DropBox icon was not present in the top menu bar of my Mac. When I turned on DropBox it went through sync and from the DropBox menu I was able to open all of the PDFs on DropBox. Success!!

Hope this helps others.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Nov 19, 2020 0