Adobe Acrobat Pro 9 - Unable to open Preferences in Edit

New Here ,
Jan 15, 2021 Jan 15, 2021

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I am trying to make the default Zoom when I open a document 100%, right not it is 200%. To do this I know I need to go to Edt > Preferences. 

 

However, when I click Preferences, I get the following error: "Failed to load an application resource (internal error)"

 

I have tried everything.  I uninstalled and reinstalled.  I made sure it was updated via Help> Check for Updates. 

 

Nothing seems to work.  Thanks for the assistance.

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Crash or freeze, How to, Standards and accessibility

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Adobe Community Professional ,
Jan 15, 2021 Jan 15, 2021

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Acrobat 9 is quite out-of-date.  It is likely not compatible with any modern-day operating system.  Misbehaving may be a side-effect of this.  On what machine/OS are you running Acrobat 9?

My best,

Dave

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New Here ,
Jan 15, 2021 Jan 15, 2021

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I am running Windown 8.1.  I have it one a different machine, same OS, but no issues opening preferences. 

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Most Valuable Participant ,
Jan 15, 2021 Jan 15, 2021

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Try running it in Compatibility Mode with an earlier OS, like Windows 7. Beyond that there's not much you can do.

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New Here ,
Jan 15, 2021 Jan 15, 2021

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I am running it as Windows 7 compatablity and as Administrator and still have the same issue.

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