Adobe Acrobat Pro DC closes automatically after opening

Community Beginner ,
Sep 07, 2016 Sep 07, 2016

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After completely uninstalling previous version 11 (using Adobe cleaner program too), we're still having an issue with the DC install. It installs fine but when opening it close automatically after a few (8-10) seconds. Have tried several uninstalls, reinstalls, restarts. No error message anywhere, just disappears. Has anyone else encountered this issue before?

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Install update and subscribe to Acrobat

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Community Beginner , Sep 12, 2016 Sep 12, 2016
Turns out the following folder needed to be deleted: C:\ProgramData\Adobe\SLStore as it had an old V11 lic file in it. Once I deleted the folder and re-opened DC, it worked normally and was able to be activated.

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Adobe Community Professional ,
Sep 08, 2016 Sep 08, 2016

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Community Beginner ,
Sep 08, 2016 Sep 08, 2016

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That didn't work.

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Adobe Community Professional ,
Sep 08, 2016 Sep 08, 2016

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right click the exe>click 'run as administrator'.

if that fails, using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'still need help', https://helpx.adobe.com/contact.html

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Community Beginner ,
Sep 12, 2016 Sep 12, 2016

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Turns out the following folder needed to be deleted: C:\ProgramData\Adobe\SLStore as it had an old V11 lic file in it. Once I deleted the folder and re-opened DC, it worked normally and was able to be activated.

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New Here ,
Oct 09, 2017 Oct 09, 2017

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What worked for me was going through the registry and deleting all Adobe entries. Then install the Adobe Pro software and then it asks for the user to sign in. Sign in with the user that you have assigned a license to and BAM! It opens. If the user don't know the password for their Adobe I'D then have them reset it, if they don't have one, then have them sign up for one. Good luck!

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New Here ,
Oct 10, 2017 Oct 10, 2017

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Having this exact same issue, but deleting SLStore didn't work.  Reader DC is working for the user as a temp workaround, but Acrobat Pro DC isn't.

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New Here ,
Jan 17, 2020 Jan 17, 2020

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There is no such folder C:\Program Data in Windows 10.

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New Here ,
Jan 17, 2020 Jan 17, 2020

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You have to enable hidden folders

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Contributor ,
Apr 29, 2020 Apr 29, 2020

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Or enter the path C:\ProgramData\Adobe\ directly in the address bar at the top.

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New Here ,
Feb 29, 2020 Feb 29, 2020

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Similar problem... Adobe recommended installing this update

https://supportdownloads.adobe.com/detail.jsp?ftpID=6259

during the install I got an error message indicating 

Error 1328. Error applying patchfile to <snip>  PDFMVisio.vsl <snip>

Recommendation was to ignore the error (click Ignore) and continue with the install.  Nicely the install finished and the problem was resolved. I suspect I have an issue creating PDFs from Visio, but I dont leverage that functionality, and my Visio version is quite old so I am not surprised.

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New Here ,
Oct 06, 2020 Oct 06, 2020

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Thanks, threedle, this worked for me when nothing else suggested did.

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New Here ,
Apr 22, 2021 Apr 22, 2021

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New Here ,
Apr 29, 2020 Apr 29, 2020

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Tried this but still can't open my Adobe Acrobat Pro 😞

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