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Adobe Acrobat Pro DC closes automatically after opening

Community Beginner ,
Sep 07, 2016

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After completely uninstalling previous version 11 (using Adobe cleaner program too), we're still having an issue with the DC install. It installs fine but when opening it close automatically after a few (8-10) seconds. Have tried several uninstalls, reinstalls, restarts. No error message anywhere, just disappears. Has anyone else encountered this issue before?

Turns out the following folder needed to be deleted: C:\ProgramData\Adobe\SLStore as it had an old V11 lic file in it. Once I deleted the folder and re-opened DC, it worked normally and was able to be activated.

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Install update and subscribe to Acrobat

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Adobe Acrobat Pro DC closes automatically after opening

Community Beginner ,
Sep 07, 2016

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After completely uninstalling previous version 11 (using Adobe cleaner program too), we're still having an issue with the DC install. It installs fine but when opening it close automatically after a few (8-10) seconds. Have tried several uninstalls, reinstalls, restarts. No error message anywhere, just disappears. Has anyone else encountered this issue before?

Turns out the following folder needed to be deleted: C:\ProgramData\Adobe\SLStore as it had an old V11 lic file in it. Once I deleted the folder and re-opened DC, it worked normally and was able to be activated.

TOPICS
Install update and subscribe to Acrobat

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54.6K

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Sep 07, 2016 1
Adobe Community Professional ,
Sep 08, 2016

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Sep 08, 2016 0
Community Beginner ,
Sep 08, 2016

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That didn't work.

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Sep 08, 2016 0
Adobe Community Professional ,
Sep 08, 2016

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right click the exe>click 'run as administrator'.

if that fails, using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'still need help', https://helpx.adobe.com/contact.html

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Sep 08, 2016 0
Community Beginner ,
Sep 12, 2016

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Turns out the following folder needed to be deleted: C:\ProgramData\Adobe\SLStore as it had an old V11 lic file in it. Once I deleted the folder and re-opened DC, it worked normally and was able to be activated.

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Sep 12, 2016 6
New Here ,
Oct 09, 2017

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What worked for me was going through the registry and deleting all Adobe entries. Then install the Adobe Pro software and then it asks for the user to sign in. Sign in with the user that you have assigned a license to and BAM! It opens. If the user don't know the password for their Adobe I'D then have them reset it, if they don't have one, then have them sign up for one. Good luck!

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Oct 09, 2017 0
New Here ,
Oct 10, 2017

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Having this exact same issue, but deleting SLStore didn't work.  Reader DC is working for the user as a temp workaround, but Acrobat Pro DC isn't.

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Oct 10, 2017 1
New Here ,
Jan 17, 2020

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There is no such folder C:\Program Data in Windows 10.

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Jan 17, 2020 0
New Here ,
Jan 17, 2020

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You have to enable hidden folders

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Jan 17, 2020 0
Contributor ,
Apr 29, 2020

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Or enter the path C:\ProgramData\Adobe\ directly in the address bar at the top.

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Apr 29, 2020 0