Acrobat Pro crashes after opening

[Guest]

I can install and open Acrobat Pro DC as a domain administrator, but as soon as I log in as a user it closes immediately after opening.  I've tried uninstalling with the cleanup tool and reinstalling, activating/deactivating it, repair install, making the user a temporary administrator, opening it under the local admin account, updated it, ran repair installation, installed all available windows updates/runtimes, Acrobat Pro DC refuses to stay open however under the user's profile.

[try67]

Do you have a subscription for Acrobat DC or a perpetual license? If a subscription, are you logged in to the account that owns this subscription? Does it work on other profiles?

Also, what's the OS on that computer?

[eric7265]

Having the same issue.  Acrobat closes after about 15 seconds.   I'm on Windows 7 and have a Acrobat Pro DC subscription.

I'm signed into my Adobe account on Acrobat and I have accepted my subscription to my account.

[eric7265]

Somebody posted something about deleting the C:\ProgramData\Adobe\SLStore folder to clear the version 11 license.  I did this and reactivated my DC and it's not automatically closing anymore. 

It's strange that someone took down that post which was on this thread.

[Vzoip!]

This was what did it for me! None of the mucking about with registry keys, eula.exe, etc made a difference, but this immediately fixed the problem (Adobe Acrobat 10.0). Note for others: C:\ProgramData may be a hidden folder that does not appear normally in your C drive, just paste that address into the address bar of Explorer and hit go, it'll pop up.

[Sreid]

I recently had the support assist me in resolving this, follow the steps below to resolve this. What I didn't know was the perpetual licenses from the previous version of Acrobat was preventing DC from activating, after we removed these folders it works properly.

if you wish to retain the older perpetual licensed software this will require you to reenter the serial or license key's.

1. C:\ProgramData\Adobe – Rename SLStore
2. C:\Program Files (x86)\Common Files\Adobe – Rename SLCache and Adobe PCD
3. C:\Users\username\AppData\Local\Adobe – Delete OOBE
4. Launch Acrobat as an Administrator.

[Sreid]

Renaming these directories also works vs removing them.

[Nate30999424hfxg]

No it doesn't.  My IT dept did this last week and it came back again this week after we renamed the folders. 

[Amal.]

Hi @Nate30999424hfxg 

Hope you are doing well and sorry to hear that.

Would you mind sharing the version of the Acrobat application and the OS you are using? To check the version go to Help > About Acrobat and make sure you have the most recent version 23.03.20244 installed. Go to Help > Check for updates and reboot the computer once.

If it still doesn't work, Would you mind collecting the Adobe CC logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html , Procmon logs (Win Only) https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html  and Crash/freeze logs https://helpx.adobe.com/acrobat/kb/collect-logs-crash-freeze.html  share them via any cloud storage. Just upload the log file to the cloud, generate the link, and share that link with us for further investigation.

Regards
Amal

[richardb51958649]

See, the strange thing here is that anytime I open Acrobat to get this info... it closes. Maybe you can help me with that?

[Amal.]

Hi there

Please share the requested information so we can further investigate the issue for the fix.

~Amal

[bernetteb46669643]

Only advice that worked! Thank you!

[Sreid]

You are welcome glad it worked!

[davidl11111223]

This worked for me too. Thank you!

[SI_MSD7]

FINALLY...a "solution" that worked, thank you!!! I simply renamed folders SLStore, SLCache, and Adobe PCD vs removing/deleting. I was not able to rename or delete the OOBE folder, but this solution still resolved the application open/close issue.

Note/background info: I had a copy of Acrobat Pro XI installed (perpetual license) at time of installing Adobe Pro DC (v19) trial. I chose not to uninstall XI just in case I needed/wanted to revert back to that version. After successfully installing DC, I'm still able to open XI, thus it seems both versions can coexist. 

[Anita9]

Hi

I can't the files named SLStore, SLCache, Adobe PCD and OOBE when i followed C:\Program Files (x86)\Common Files\Adobe i only see the folders Acrobat. ARM, HelpCfg and reader.
Is it different files/locations when company usage or private use?

[kelkington]

Worked for me thank you - only had to do Step 1: 

1. C:\ProgramData\Adobe – Rename SLStore

Tried to do the other steps but was blocked by lack of Admin rights on my work machine.

[PedroEGonzalez]

This worked. I could launch Acrobat and then open files but when I simply double clicked a PDF in Windows Explorer to open it, Acrobat immediately closed again. Thank you. 

[manniongeo]

Thank you for posting this solution.

I've had such a poor experience with Adobe products in the past, that I've been clinging to my old Acrobat Pro XI license for years, as not to reward them with any more of my hard earned money. I grudgingly upgraded today, and immediately ran into this issue. Your help has kept me on this platform, at least for the next 7 days of the trial.

If any Adobe representatives are monitoring this thread, would you please consider rectifying this problem in the software? The workaround was posted 2.5 years ago, and apparently it's still broken.

[Dotoki2]

@Sreid2 thank you for info about these steps.

I renamed these folders and Acrobat Pro DC launches again.

[Mohammad Rayan5ECF]

Rename SLStore to what? I am confused on how to do this, I am sorry.

[dougf89245530]

thanks for the fix!

I've been using acrobat all day and in the middle of working, the documents started to close right after opening them. The only thing I would add is that I had to restart the computer for the fix to work. I guess that should have been common sense but it took me a few minutes to give that a try.

[Melvin_Guerrero]

Thank you!!! it actually works! event with Acrobat Pro 2020

[allenm84536389]

So how do you keep Adobe Acrobat 11 working after this so-called upgrade?

[Sreid]

When you perform the steps I listed above it will reset the licensing, the reason the application closes in the first place is because its thinking the licensing is expired and does this to prevent usage.

One way to check is to open adobe distiller, it will flash a message about the license being expired or not present.