Adobe Acrobat Pro DC crashes when reducing file size. This is when using File_Reduce file zie, or optimise PDF. This is not file specific.
System Report attached.
Mostly it crashes without an error. But I did see an error stating there was an error during flattening transparency. I turned transparency off in the Advanced Optimisation, but then it crashes with no error - program simply closes.
I've tried pring using Adobe and Microsft to PDF, the file size is twice as large.
How large is the file? how many pages are you trying to optimize all at once?
We are sorry for the trouble and the delay in response. I hope you would be able to fix it by now.
++ Adding to the discussion
What is the version of the Adobe Acrobat DC you are using? To check the version go to Help > About Adobe Acrobat DC
Make sure you have the latest version 20.009.20065 installed. Go to Help > Check for Updates.
You may also try to repair the installation (For Windows Only) Go to Help > Repair Installation
If it still doesn't work, please create a new test user profile with full admin rights or enable the root account in Mac and try using the application there a nd check.
Let us know how it goes
I am having a same issue. Re-Installing does not work. Error only on PC. I am using a Mac to open and reduce file sizes, as a not ideal work-around.
Hope you are doing well and sorry for the delay in response. I hope you would be able to fix it by now.
If the issue still persists, please try the steps suggested in the help page https://helpx.adobe.com/in/acrobat/kb/acrobat-dc-crashes-on-windows-os.html and see if that works.
I am having the same issues. I am trying to reduce a one page at a time of varying file sizes though just continues to crash.
Adobe has not resolved. Also still having this issue and having my co-workers (on Mac platform) reduce file sizes for me.