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Adobe Acrobat Pro DC crashes when reducing file size

New Here ,
May 01, 2020

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Adobe Acrobat Pro DC crashes when reducing file size. This is when using File_Reduce file zie, or optimise PDF. This is not file specific.

 

System Report attached.

 

Mostly it crashes without an error. But I did see an error stating there was an error during flattening transparency. I turned transparency off in the Advanced Optimisation, but then it crashes with no error - program simply closes.

 

I've tried pring using Adobe and Microsft to PDF, the file size is twice as large.

 

Help appreciated.

Thanks

O

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Crash or freeze, Edit and convert PDFs, General troubleshooting

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Adobe Acrobat Pro DC crashes when reducing file size

New Here ,
May 01, 2020

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Adobe Acrobat Pro DC crashes when reducing file size. This is when using File_Reduce file zie, or optimise PDF. This is not file specific.

 

System Report attached.

 

Mostly it crashes without an error. But I did see an error stating there was an error during flattening transparency. I turned transparency off in the Advanced Optimisation, but then it crashes with no error - program simply closes.

 

I've tried pring using Adobe and Microsft to PDF, the file size is twice as large.

 

Help appreciated.

Thanks

O

TOPICS
Crash or freeze, Edit and convert PDFs, General troubleshooting

Views

315

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May 01, 2020 0
Adobe Community Professional ,
May 01, 2020

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How large is the file? how many pages are you trying to optimize all at once?

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May 01, 2020 0
Adobe Employee ,
May 24, 2020

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Hi there

 

We are sorry for the trouble and the delay in response. I hope you would be able to fix it by now.

 

++ Adding to the discussion

 

What is the version of the Adobe Acrobat DC you are using? To check the version go to Help > About Adobe Acrobat DC
Make sure you have the latest version 20.009.20065 installed. Go to Help > Check for Updates.

 

You may also try to repair the installation (For Windows Only) Go to Help > Repair Installation

 

If it still doesn't work, please create a new test user profile with full admin rights or enable the root account in Mac and try using the application there a nd check.

 

Let us know how it goes

 

Regards

Amal

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May 24, 2020 0
New Here ,
Nov 04, 2020

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I am having a same issue. Re-Installing does not work. Error only on PC. I am using a Mac to open and reduce file sizes, as a not ideal work-around.

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Nov 04, 2020 0
Amal. LATEST
Adobe Employee ,
Nov 17, 2020

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Hi there

 

Hope you are doing well and sorry for the delay in response. I hope you would be able to fix it by now.

 

If the issue still persists, please try the steps suggested in the help page https://helpx.adobe.com/in/acrobat/kb/acrobat-dc-crashes-on-windows-os.html and see if that works.

 

Regards

Amal

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Nov 17, 2020 0