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Adobe Acrobat Pro DC crashes while trying to embed video files

New Here ,
Aug 10, 2020

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I didn´t find any useful workaround. It always crashes when trying to embed video files to a pdf.

I tried with mov, mp4 and even gif files and it always shuts down. I am on a Macbook Air 2018.

All softwares are up to date.

 

What can I do?

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Crash or freeze, How to, Rich media and 3D

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Adobe Acrobat Pro DC crashes while trying to embed video files

New Here ,
Aug 10, 2020

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I didn´t find any useful workaround. It always crashes when trying to embed video files to a pdf.

I tried with mov, mp4 and even gif files and it always shuts down. I am on a Macbook Air 2018.

All softwares are up to date.

 

What can I do?

TOPICS
Crash or freeze, How to, Rich media and 3D

Views

159

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Aug 10, 2020 0
Adobe Employee ,
Aug 10, 2020

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Hey colomascali, 

 

Sorry to hear about the trouble caused. As shared, Acrobat is crashing when embedding a video within PDF file. We'd like to know if its causing trouble only when-

1- Adding a specific video to the file or with a particular file 

2- Have you tried embedding video to any other PDF file?

 

Try the following suggestions and see if that makes a difference-

 

Note: these changes are only for testing purpose. Once tested, please change it back to the previous setting. 

 

Thanks,

Akanchha 

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Aug 10, 2020 0
New Here ,
Aug 11, 2020

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Hi there,

I have already tried the security suggestion but it didn´t work.

The failure happens with any pdf file and when trying to embed video files like mp4, mov, or even gif. None of them work and it always crashes Acrobat.

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Aug 11, 2020 0
New Here ,
Oct 29, 2020

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Experiencing the same thing.  Did you find anything out?

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Oct 29, 2020 0
New Here ,
Oct 29, 2020

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Same issue here.  Tried changing the security settings as well.

 

I open a PDF, click Rich Media, Add an MP4, click the Play Button and the program shuts down.  Always.  No Warning.  Is there a way to embed a video or not?  It seems like a simple task if Google Docs can do it.

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Oct 29, 2020 0
New Here ,
Nov 02, 2020

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Is there any update on this?  I have exactly the same problem.  

 

Thanks

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Nov 02, 2020 0
New Here ,
Nov 02, 2020

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No news. Sorry.

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Nov 02, 2020 0
New Here ,
Nov 03, 2020

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Experiencing the same thing.  Did you find anything out?

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Nov 03, 2020 0
Adobe Community Professional ,
Nov 02, 2020

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(Animated) GIF has never been supported in the PDF format.

MOV is no longer supported for several years (since Apple stopped supporting QuickTime for Windows).

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Nov 02, 2020 0
New Here ,
Nov 03, 2020

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Is there any way to embed any form of video in a PDF?

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Nov 03, 2020 0
Adobe Community Professional ,
Nov 07, 2020

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There was an update to Acrobat Pro yesterday...

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Nov 07, 2020 0
New Here ,
Nov 03, 2020

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Experiencing the same thing.  Did you find anything out?

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Nov 03, 2020 0
New Here ,
Nov 06, 2020

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Bueller?

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Nov 06, 2020 0