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Adobe Acrobat Pro DC file merging

New Here ,
Aug 11, 2020

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I need some help merging PDF files...  I keep getting the "unidentified error" message...  did I buy a bad copy?  I'm not great with this kind of thing...

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Adobe Acrobat Pro DC file merging

New Here ,
Aug 11, 2020

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I need some help merging PDF files...  I keep getting the "unidentified error" message...  did I buy a bad copy?  I'm not great with this kind of thing...

TOPICS
General troubleshooting

Views

40

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Aug 11, 2020 0
Amal. LATEST
Adobe Employee ,
Aug 11, 2020

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Hi Jason,

 

We are sorry for the trouble. As described you are getting the unidentified error when combining the PDFs

 

Would you mind sharing the version of the Adobe Acrobat DC you are using? To check the version of the application please go to Help > About Adobe Acrobat DC and make sure you have the latest version 20.12.20041 installed. Go to Help > Check for Updates.

 

Also, please try with a different set of PDF file and try to combine and see if that goes well.

 

You may also take a look at the help page https://helpx.adobe.com/acrobat/kb/unable-to-combine-docx-file-using-Acrobat-getting-unidentified-er... and see if the steps provided works for you.

 

Let us know how it goes

 

Regards

Amal

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