Adobe Acrobat Pro DC garbled text

New Here ,
Jul 15, 2020 Jul 15, 2020

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I am using Adobe Acrobat Pro DC. I was sent a timesheet from another employee. When I opened the document, it showed the text in the image below. I have been able to open it using Adobe Reader. However, when I try to open it with Adobe Acrobat Pro DC, the text is garbled. No other PDF file is garbled, and when I open it using Microsoft Edge it seems to work just fine.

I have tried running updates on the software, but it says, "no updates are available." I have also tried performing a installation repair, but I continue to get the same results. Does anyone have any suggestions on how to change the garbled text back to normal? Also, can someone explain to me why it happens?

 

PDF_snip.PNG

 

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How to, PDF forms

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Adobe Employee ,
Jul 15, 2020 Jul 15, 2020

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Hi GenXer

 

We are sorry for the trouble. As described the PDF text is garbled when you open it in Adobe Acrobat DC and works fine when opening it in Microsoft edge.

 

Web browsers use their own PDF technology to render and display the PDF content. The issue occurs when the font in the PDF file is not embeded properly or not installed on your computer.

 

Please try the following preference settings and see if that works for you:

Go to Edit > Prefernces > Page display > Under rendering select 'Use local fonts' > Click Ok and check.

 

You may also try to use single fixup to embed the fonts. Go to Tools > Optimize PDF > Prefilght > Select Single Fixups and selsct embed fonts and click Fix and proceed with the steps prompted and see if that works for you.

 

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Keep us posted with the results

 

Regards

Amal

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New Here ,
Jul 20, 2020 Jul 20, 2020

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Amal,

I went to try this fix and when I opened the same PDF, I was able to read the file in cleartext. I'm a little confused because I don't know the why. Why did the text garble in the first place? Why was it able to correct itself? I'd like to know for furture reference. Thank you for your help, by the way.

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New Here ,
Feb 03, 2021 Feb 03, 2021

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We are getting the same issue, and I followed the advice by trying to "Use Local Font" ... and that did not solve the problem. It was working fine, but on Monday... it went to garbled text. Everything since Monday has been garbled. So far, our work around is... pull it up in Edge, print it to PDF, and then everything is fine. This is not a "fix", though. They're having to go through extra steps to correct the garbled text.

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New Here ,
Mar 01, 2021 Mar 01, 2021

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I am getting the same just recently with some docs.  interesting that it happened to you one month ago wonder if there was an update in the last month or two that created this.

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New Here ,
Mar 05, 2021 Mar 05, 2021

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I too, have been experiencing the same problem for the past few days.  However, in my case, in addition to garbled text, some text has disappeared.  We use Box so even when we go back in time to previous versions, the garbled and missing text persists.

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New Here ,
Apr 19, 2021 Apr 19, 2021

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I am having the same issue. I'm creating the PDF from one of our files then when I try and look at it the text is all garbled. It will open fine if I use Edge to view it. I also have Adobe Acrobat 9 Pro with will not allow us to view the document either. I have searched for updates and apparently my software is current. I'm hoping someone can tell me how to fix this as the work around mentioned above is time consuming and frustrating.

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