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Adobe Acrobat Pro DC - Insufficient Data for an Image

New Here ,
Jun 03, 2020

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I am experiencing an issue when a PDF document is left open for a prolonged period of time I get "Insufficient data for an image" error. Is there a known issue with this error occuring. I am accessing the file through a Windows 10 machine with the most up to date version of Adobe Acrobat Pro. 

Hey there,

 

Thanks for reporting the concern.This issue occurred with the earlier version of Acrobat DC. With the latest version, there isn't such issue reported so far.

We'd see if its a latest patch that's causing trouble, or a problem with the existing file.

1- The document you are working with, is it a scanned document or contain text and images both? Any other PDF that returns the same error?

2- We have an option update available for Acrobat DC. You may install it from within Acrobat itself. Open Acrobat>Help>Check for update> Reboot Acrobat or refer to this release note: https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html

3- If its a specific document, then Navigate to Acrobat>Edit>Preferences>Security (Enhanced)>disable "Protected View"and "Enhanced Security">OK>Reboot Acrobat
Note: these changes are only for testing purpose. Once tested, please change it back to the previous setting. 

4- In next step Open Acrobat>Help>Repair Installation>reboot Acrobat DC

 

Let us know if this makes a difference.

 

Thanks,

Akanchha

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Adobe Acrobat Pro DC - Insufficient Data for an Image

New Here ,
Jun 03, 2020

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I am experiencing an issue when a PDF document is left open for a prolonged period of time I get "Insufficient data for an image" error. Is there a known issue with this error occuring. I am accessing the file through a Windows 10 machine with the most up to date version of Adobe Acrobat Pro. 

Hey there,

 

Thanks for reporting the concern.This issue occurred with the earlier version of Acrobat DC. With the latest version, there isn't such issue reported so far.

We'd see if its a latest patch that's causing trouble, or a problem with the existing file.

1- The document you are working with, is it a scanned document or contain text and images both? Any other PDF that returns the same error?

2- We have an option update available for Acrobat DC. You may install it from within Acrobat itself. Open Acrobat>Help>Check for update> Reboot Acrobat or refer to this release note: https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html

3- If its a specific document, then Navigate to Acrobat>Edit>Preferences>Security (Enhanced)>disable "Protected View"and "Enhanced Security">OK>Reboot Acrobat
Note: these changes are only for testing purpose. Once tested, please change it back to the previous setting. 

4- In next step Open Acrobat>Help>Repair Installation>reboot Acrobat DC

 

Let us know if this makes a difference.

 

Thanks,

Akanchha

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General troubleshooting

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Jun 03, 2020 0
Adobe Employee ,
Jun 04, 2020

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Hey there,

 

Thanks for reporting the concern.This issue occurred with the earlier version of Acrobat DC. With the latest version, there isn't such issue reported so far.

We'd see if its a latest patch that's causing trouble, or a problem with the existing file.

1- The document you are working with, is it a scanned document or contain text and images both? Any other PDF that returns the same error?

2- We have an option update available for Acrobat DC. You may install it from within Acrobat itself. Open Acrobat>Help>Check for update> Reboot Acrobat or refer to this release note: https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html

3- If its a specific document, then Navigate to Acrobat>Edit>Preferences>Security (Enhanced)>disable "Protected View"and "Enhanced Security">OK>Reboot Acrobat
Note: these changes are only for testing purpose. Once tested, please change it back to the previous setting. 

4- In next step Open Acrobat>Help>Repair Installation>reboot Acrobat DC

 

Let us know if this makes a difference.

 

Thanks,

Akanchha

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Jun 04, 2020 1
New Here ,
Jun 08, 2020

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Hi Akanchha, 

 

I followed your instructions but the document is still throwing the error. 

 

Its a print out of a receipt, with text and images. 

 

Thanks,
SMT

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Jun 08, 2020 0
New Here ,
Jun 23, 2020

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So gave all the following steps a try and the issues seems to persist. This time the employee left open the PDF overnight and when they woke their computer from sleep the error message was up on their computer. Is there any further advice that can be provided? 

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Jun 23, 2020 2
Adobe Employee ,
Jun 26, 2020

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Hi All,

 

sorry to keep you waiting. 

Is it possible for any one or all of you to share a few sample files with us? We'd like to work on them at our end to see the result.

You ca upload the file on Document Cloud and share the link with us. 

Along with that, you may share these details too-

  • Acrobat exact version
  • OS version
  • At what action it displays the error

 

-Akanchha 

 

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Jun 26, 2020 0
New Here ,
Jul 31, 2020

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I have the exact same issue, it happens constantly even if I have my desktop app for say an hour or more.  I get that same error message and half of the PDF is blank.  I have to restart and I do this daily.  HELP.

 

Robyn 

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Jul 31, 2020 0
Most Valuable Participant ,
Jul 31, 2020

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If these are files on a server, this is kind of expected.

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Jul 31, 2020 0
New Here ,
Oct 14, 2020

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Why is that expected? Who in 2020 operates entirely off of local copies? Is there anything that can be done for files located on either local servers or services like One Drive?

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Oct 14, 2020 0
New Here ,
Oct 14, 2020

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I'm having this same problem on a daily basis, but there are no updates available according to Acrobat.

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Oct 14, 2020 0