Highlighted

Adobe Acrobat Pro DC keeps quitting without any warning

New Here ,
Jun 09, 2020

Copy link to clipboard

Copied

Dear Adobe community,

 

It seems that Acrobat Pro DC keeps quitting without any warning in about 0.5-1 minute after launching the program. So, I cannot even gather any error message to the community / help center. Below is the progress of relevant issues.

 

At first, I encountered a similar problem in Illustrator, recently (https://community.adobe.com/t5/illustrator/solved-adobe-illustrator-2020-keeps-quitting-without-any-...). At that time, the issue stopped when I downgraded the version of Illustrator.

 

Almost at the same time, Acrobat DC showed similar issue. But, CC does not provide older version of Acrobat. I googled and found multiple threads saying that these issues arise when there is a conflict of the registration keys (or similar file) or when there remains previous keys. I uninstalled every Adobe products, CC desktop, ran the CC cleaner, delete every folders containing "acrobat" or "adobe" including those in the AppData or ProgramFiles folders. I reinstalled CC and Adobe products, and they worked.

 

Yesterday, I found that Adobe CC automatically updated Illustrator to a newer version. And from then, the nightmare of Acrobat and Illustrator returned.

 

I am using a university Acrobat account.

OS: Windows 10 Pro (64-bit)

I have been using these programs without any problem 2 month ago.

 

It would be great if someone can provide an advice to solve this issue. Do I need to uninstall every Adobe programs, run the cleaner, manually delete every relevant folders, and install the programs again whenever I update any of the program?

 

Thank you and best regards.

Topics

General troubleshooting

Views

121

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Adobe Acrobat Pro DC keeps quitting without any warning

New Here ,
Jun 09, 2020

Copy link to clipboard

Copied

Dear Adobe community,

 

It seems that Acrobat Pro DC keeps quitting without any warning in about 0.5-1 minute after launching the program. So, I cannot even gather any error message to the community / help center. Below is the progress of relevant issues.

 

At first, I encountered a similar problem in Illustrator, recently (https://community.adobe.com/t5/illustrator/solved-adobe-illustrator-2020-keeps-quitting-without-any-...). At that time, the issue stopped when I downgraded the version of Illustrator.

 

Almost at the same time, Acrobat DC showed similar issue. But, CC does not provide older version of Acrobat. I googled and found multiple threads saying that these issues arise when there is a conflict of the registration keys (or similar file) or when there remains previous keys. I uninstalled every Adobe products, CC desktop, ran the CC cleaner, delete every folders containing "acrobat" or "adobe" including those in the AppData or ProgramFiles folders. I reinstalled CC and Adobe products, and they worked.

 

Yesterday, I found that Adobe CC automatically updated Illustrator to a newer version. And from then, the nightmare of Acrobat and Illustrator returned.

 

I am using a university Acrobat account.

OS: Windows 10 Pro (64-bit)

I have been using these programs without any problem 2 month ago.

 

It would be great if someone can provide an advice to solve this issue. Do I need to uninstall every Adobe programs, run the cleaner, manually delete every relevant folders, and install the programs again whenever I update any of the program?

 

Thank you and best regards.

Topics

General troubleshooting

Views

122

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Jun 09, 2020 0
Amal. LATEST
Adobe Employee ,
Jun 09, 2020

Copy link to clipboard

Copied

Hi there

 

We are sorry for the trouble. As described the application is crashing after opening.

 

What is the version of the Adobe Acrobat DC you are using?  To check the version please refer to the help article https://helpx.adobe.com/acrobat/kb/identify-product-version.html 

 

Make sure you have the latest version 20.009.20067 installed. You may manually download the patch using the link https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html  and see if that makes any difference.

 

If it still doesn't work, please create a new test user profile in Windows with full admin rights and try using the application there and check.

 

If it still doesn't work, please collect the crash logs as described in the link https://helpx.adobe.com/acrobat/kb/collect-logs-crash-freeze.html and share the logs with us for investigation.

 

Let us know how it goes

 

Regards

Amal

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jun 09, 2020 1