Adobe Acrobat Pro DC Latest update

New Here ,
Apr 22, 2021 Apr 22, 2021

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Having applied the latest update downloaded a few minutes ago, (2021.001.20150)  I find that when I try to recognize text I receive an error message which starts:- The procedure entry point ?SetDeskewOptions@CPageRecognition@IDRS... could not be located in the dynamic link library C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\plug_ins\PaperCapture\OCRlibraryInf.dll

 

Then I am told that Adobe could not access the recognition service because Unable to locate the Paper Capture recognition service. Your installation may be corrupt.... 

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Scan documents and OCR

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Adobe Employee , Apr 22, 2021 Apr 22, 2021
Hi Johndoc Hope you are doing well and sorrry for the trouble. As described when you try to recognize text you receive an error message which starts:- The procedure entry point ?SetDeskewOptions@CPageRecognition@IDRS... could not be located in the dynamic link library C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\plug_ins\PaperCapture\OCRlibraryInf.dll ++ Adding to the discussion. Please try to Copy the files from the 'iDRS15' folder to the 'PaperCapture' and 'plug_ins' folders in Acro...

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Adobe Community Professional ,
Apr 22, 2021 Apr 22, 2021

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Is this still occurs if you click on"Help"--->>>"Repair Installation"? (not to be confused with manually uninstalling and reinstalling the software)

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New Here ,
Apr 22, 2021 Apr 22, 2021

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Thanks for your response.

I note that repairing the installation did not solve the issue.  Copying the files as suggested below was required. 

Regards

John Docherty

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Adobe Employee ,
Apr 22, 2021 Apr 22, 2021

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Hi Johndoc

 

Hope you are doing well and sorrry for the trouble. As described when you try to recognize text you receive an error message which starts:- The procedure entry point ?SetDeskewOptions@CPageRecognition@IDRS... could not be located in the dynamic link library C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\plug_ins\PaperCapture\OCRlibraryInf.dll

 

 

++ Adding to the discussion.

 

Please try to Copy the files from the 'iDRS15' folder to the 'PaperCapture' and 'plug_ins' folders in Acrobat as described in the help page https://helpx.adobe.com/acrobat/kb/acrobat-could-access-recognition-service.html and see if that works for you.

 

Regards

Amal

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New Here ,
Apr 22, 2021 Apr 22, 2021

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Hi Amal,

 

Thanks for your reply. I have copied and pasted the files as suggested in the link.. OCR works now. 

Thank you for your help.

Regards

John Docherty

 

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