Adobe Acrobat Pro DC on Mac freezes not long after opening, regardless of the file and even without

New Here ,
Feb 17, 2020 Feb 17, 2020

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As per title

 

Mac OS 10.15.3 (latest version)

Adobe Acrobat Pro DC 2020.006.20034 (latest version)

 

The software freezes a few seconds after it opens. It happens with any and all PDF files and even happens if I open the application without a file.

 

I have tried uninstalling and reinstalling the software via the Creative Cloud app and it has made no different. The problem still occurs.

 

Any ideas/suggestions?

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Crash or freeze

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Adobe Employee ,
Feb 18, 2020 Feb 18, 2020

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Hi mrsteveholland,

 

Sorry for the inconvinience caused at your end. Can you please help me with the following details so that we can triage the issue better ;

 

Once the Acrobat Hangs again I will be needing the Spindump and Smaple Process for that hang state. Pleae make sure to take dumps and sample process at the time when acrobat is in hanged state. You will be able to find both these in the activity monitor after clicking on the Acrobat process and then click on Settings icon on top bar in activity monitor. 

 

Regards,

-Arpit

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New Here ,
Feb 24, 2020 Feb 24, 2020

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I had the same issue.  When I went into Activity Monitor, I noticed that the "Adobe Acrobat Synchronizer" process was also not responding.  I killed that process, and this issue went away.    (It immediately relaunched itself and appears to be functioning without any issues.)

 

It seems like Acrobat makes some sort of (blocking) callout to the Synchronizer process, so if that process has frozen, Acrobat will freeze too.

 

If it happens again, I'll try to get a process sample from it.  But I don't need or use the Synchronizer functionality, and killing it did indeed solve my immediate problem.

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Contributor ,
Mar 26, 2020 Mar 26, 2020

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Thanks so much Wisq... that helped me to get functional on my end again. I have been troubleshooting this issue (getting Acrobat to work) for the last couple of hours to no avail, and killing the "Adobat Acrobat Synchronizer" really helped.

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New Here ,
Apr 21, 2020 Apr 21, 2020

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Im having the same issue and this was a great temporary fix. Im on 10.15.4 - 2018 MBP 15" 16GB RAM. Adobe Acrobat Pro DC 2020.006.20042 - Ill keep looking for a more permanent fix but this at least keeps it moving. Thank you!

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New Here ,
Dec 09, 2020 Dec 09, 2020

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Having the same issue. Acrobat DC totally unusable.  Hangs even opening a simple 1MB file.  Tested Preview and 'bang' opened in a second!  How do I fix it? Mac OS 10.15.7

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Community Beginner ,
Dec 30, 2020 Dec 30, 2020

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This issue has been ongoing and getting worse.  I have called Adobe for help, only to be told that the problem lies with the document and not the program.  However, I do not and have not experienced these problems with other pdf programs.  This problem has become so intolerable that I have resorted to using Google Chrome for opening up and reviewing pdf documents.  This is really pathetic and confirms that Adobe either (1) could care less about the quality of its program or (2) that the people responsible for maintaining and running Adobe are incompetent.  If anyone has any suggestions about better alternatives than using this problem, please post them.  

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New Here ,
Feb 12, 2021 Feb 12, 2021

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I too am having the same issue. Onto a brnat new MacBook Pro M1 chip machine and still haveing the same lock up as the old MacBook. Come on Adobe???? You seriously need to figurte this out!! I cant do my daily work. 

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Adobe Employee ,
Feb 12, 2021 Feb 12, 2021

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Hi Scott5EE1  

 

We are extremly sorry that you are facing this issue. We are unable to reproduce the issue in-house.  Can you please share the spin dumps and sample process when the Acrobat/Reader goes in a non responding state so that we can investigate it further.

 

Regards, 

Priyanka Jain 

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New Here ,
Mar 03, 2021 Mar 03, 2021

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A similar issue is happening for me. Every time I try to save a document after editing it freezes and I have to kill the program and my document doesnt save. What can I do? 

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New Here ,
Mar 04, 2021 Mar 04, 2021

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Agreed.. Acrobat Pro 2020 Mac and System 11.2.2... everytime the app freezes when a document is edited, both when saving and if I try to email from Acrobat as well.. two visits to Customer Support have done NOTHING!!!

 

Updated, reistalled, no luck whatsoever

 

Case # ADB18283764G8Y1

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New Here ,
Apr 19, 2021 Apr 19, 2021

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LATEST

I'm having the same problem...Acrobat Pro 2020 running on a Mac mini (M1, 2020) with Big Sur 11.2.3.  Mine will usually work for 5-10 minutes and then freezes.  I've reinstalled Acrobat and run all updates with no luck.   Adobe, please help!  

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New Here ,
Apr 18, 2021 Apr 18, 2021

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What is a spin dump and what is a sample process? You've got to write in user-friendly language if you want the information to be able to help us fix your problem on our computers.

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New Here ,
Mar 04, 2021 Mar 04, 2021

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I decided to dump Adobe Acrobat on all my Macs and took the time to learn a bit about Apple "Preview"! It works fine and I can sign and annotate my docs with a bit more work. I must say that my Macs run flawlessly now. Bye bye Adobe! Sad you have not focused more on the Apple community. Clearly you have given up or these issues would not persist.

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