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Adobe Acrobat Pro DC: unable to validate serial number. [was: NEED HELP URGENTLY]

Explorer ,
May 11, 2016

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I recently purchased Adobe Acrobat Pro DC ( Order Number: 12152877759 ) for MAC. I followed the steps to download the program. When I reached to Serial Number page in the installation steps, a yellow massage appear  on the top of the page with : "We are unable to validate the serial number of Adobe Acrobat. Pls contact Customer Service" even before I enter the serial number. When I entered the number sent by the receipt email, the same massage sill on the top of the page without any progress.

I tried many times to uninstall all the related acrobat folders, restart the system & download the program from link Download Pro or Standard versions of Acrobat DC, XI, or X   But Same Problem was Repeated. I also changed my Adobe account & used a new one & still the same problem accrued. I mentioned this problem from yesterday & had been connected with meenakshin83966505 Employee all day long without any solution progress & it end up with this massage (If you still get error message, you need to Contact Customer Care. Sign in with your Adobe ID and then select your product from the list. Then select chat option under "Still need help?Contact us"). From yesterday evening till now I got no reply or connected with anyone to help solving this problem.

I paid 450 US$ to buy this product & can not use it for unknown problem & no support with it !!!!

I need to get a reply how to solve the problem & make the program work. or els I should refund for my payment. Fast action is highly appreciated.

Thanks

Hi Rajshreeb,

They already called & solved the problem online. it was really very helpful.

Thank you so much for your positive support, I really appreciate it.

Reda

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Acrobat SDK and JavaScript, Install update and subscribe to Acrobat

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Adobe Acrobat Pro DC: unable to validate serial number. [was: NEED HELP URGENTLY]

Explorer ,
May 11, 2016

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I recently purchased Adobe Acrobat Pro DC ( Order Number: 12152877759 ) for MAC. I followed the steps to download the program. When I reached to Serial Number page in the installation steps, a yellow massage appear  on the top of the page with : "We are unable to validate the serial number of Adobe Acrobat. Pls contact Customer Service" even before I enter the serial number. When I entered the number sent by the receipt email, the same massage sill on the top of the page without any progress.

I tried many times to uninstall all the related acrobat folders, restart the system & download the program from link Download Pro or Standard versions of Acrobat DC, XI, or X   But Same Problem was Repeated. I also changed my Adobe account & used a new one & still the same problem accrued. I mentioned this problem from yesterday & had been connected with meenakshin83966505 Employee all day long without any solution progress & it end up with this massage (If you still get error message, you need to Contact Customer Care. Sign in with your Adobe ID and then select your product from the list. Then select chat option under "Still need help?Contact us"). From yesterday evening till now I got no reply or connected with anyone to help solving this problem.

I paid 450 US$ to buy this product & can not use it for unknown problem & no support with it !!!!

I need to get a reply how to solve the problem & make the program work. or els I should refund for my payment. Fast action is highly appreciated.

Thanks

Hi Rajshreeb,

They already called & solved the problem online. it was really very helpful.

Thank you so much for your positive support, I really appreciate it.

Reda

TOPICS
Acrobat SDK and JavaScript, Install update and subscribe to Acrobat

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2.2K

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May 11, 2016 0
LEGEND ,
May 11, 2016

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See if any of these links work for you:

Contact us | Adobe

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May 11, 2016 0
Explorer ,
May 12, 2016

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No .. these links did not work. I tried all of them since yesterday & nothing useful. I need a direct support with steps 1,2,3...

to replicate the issue. pls. No more referring to articles or likes that not help my problem.

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May 12, 2016 0
LEGEND ,
May 12, 2016

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Sorry that link did not help. I will ask an  Adobe staff member to contact you directly.

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May 12, 2016 0
Adobe Employee ,
May 12, 2016

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I have raised an escalation CCRT# 49854, I do not have any contact number, please share the contact info by personal message to me. You will receive an email to schedule an appointment for call back.

Regards

Rajashree

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May 12, 2016 0
Explorer ,
May 12, 2016

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Hi,

I already sent you my contact in a personal message. Hope you received it.

Regards

Reda

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May 12, 2016 0
Adobe Employee ,
May 12, 2016

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I have forwarded the information to Acrobat Team, they are going to contact you shortly, I have been assured of it.

Regards

Rajashree

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May 12, 2016 0
Explorer ,
May 13, 2016

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Hi Rajshreeb,

They already called & solved the problem online. it was really very helpful.

Thank you so much for your positive support, I really appreciate it.

Reda

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May 13, 2016 0
New Here ,
Mar 14, 2017

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How did they solve the problem? It seems quite a few people suffer from it.

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Mar 14, 2017 1
New Here ,
Oct 28, 2020

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Hi Rajashree,

 

I also have this problem and I don't know how to solve it. I just used the university serial number and I am sure it is valid. Could you please help me with this? My email address is [Removed]. Please feel free to contact me.

 

Thanks,

Chaoxian

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Oct 28, 2020 0
Most Valuable Participant ,
Oct 28, 2020

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Do NOT post your email address! You're likely to get contacted by scammers, pretending to be from Adobe and trying to get your money or take over your computer. I've removed it from your reply.

 

You should contact Adobe directly for help with this issue:
https://helpx.adobe.com/contact.html
https://helpx.adobe.com/contact/phone.html

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Oct 28, 2020 0
New Here ,
Oct 28, 2020

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Thanks.

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Oct 28, 2020 0
New Here ,
May 19, 2016

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How to contact the Adobe Team because i am still frastrated about this problem "Unable to validate Serial number" i bought Acrobat reader DC

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May 19, 2016 0