Highlighted

Adobe Acrobat Pro keeps uninstalling itself

New Here ,
Oct 29, 2020

Copy link to clipboard

Copied

Hello there, so we have ran into a company wide issue where Adobe Acrobat Pro will just randomly uninstall itself.  Have contacted Adobe support to get resolution, though have not heard of a resolution yet.

 

When on tech support they walked through with uninstalling the program, deleting certain folders after the uninstall and the reinstalling.

 

I have contacted our IT company and they are scratching their heads.  As it is seems we are the only ones with this issue.  They have checked group policy's for the company and have not found anything that would cause this.

 

So everyday we have to keep reinstalling the program when we want to use the program.

 

Was there a recent Windows Update that anyone knows that may be causing this issue?

TOPICS
General troubleshooting

Views

30

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Adobe Acrobat Pro keeps uninstalling itself

New Here ,
Oct 29, 2020

Copy link to clipboard

Copied

Hello there, so we have ran into a company wide issue where Adobe Acrobat Pro will just randomly uninstall itself.  Have contacted Adobe support to get resolution, though have not heard of a resolution yet.

 

When on tech support they walked through with uninstalling the program, deleting certain folders after the uninstall and the reinstalling.

 

I have contacted our IT company and they are scratching their heads.  As it is seems we are the only ones with this issue.  They have checked group policy's for the company and have not found anything that would cause this.

 

So everyday we have to keep reinstalling the program when we want to use the program.

 

Was there a recent Windows Update that anyone knows that may be causing this issue?

TOPICS
General troubleshooting

Views

31

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Oct 29, 2020 0
Adobe Community Professional ,
Oct 30, 2020

Copy link to clipboard

Copied

Hi,

Can you confirm:

- do you see the uninstall process or the software just disseapered after login in?

- Did you check what the log indicates about it? (Computer log or Server log depending on answer to previous question)

- What type of license do you have

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Oct 30, 2020 0