Adobe Acrobat Pro XI Crashes when Scanning

[trevora76464419]

I am using Adobe Acrobat XI Pro and have done without issue for some time. As of yesterday when I am scanning from my Canon LIDE 220 Scanner the process crashes and I get the following message:

Adobe Acrobat has stopped Working - A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available"

No solution is provided.

I have done a "Repair Acrobat Installation" and ensured that I have latest version 11.0.20.

Please help. Work stops without the scanner!

[ls-arch]

Hey Bolts - I think this fixed it for me!  At least this is the first time in a long time I was able to scan 10 pages all at once without the program crashing.  Usually I can only scan 2 or so pages at a time, and then I compile it.  Today I did that but forgot to save the file first.  I compiled the pages from 3 scans into one, deleted the 2 unsaved files I didn't need anymore, and then poof, the program crashed and I had to start all over.   If this works going forward - THANKS for saving me from untold frustration!

[Rsaturns]

I recently bought a new computer and installed Acrobat adobe Pro XI which worked without a problem on my old computer.  Now when I tray to scan everything seems to go fine until is finishing scanning and before the document shows up, it crashes.  I have tried to reinstall the program, repair it and updated it.  I am not sure what can be wrong with it but I have noticed that sometimes it will randomly work properly after so many tries, like 1 out 5 attempted scans or 1 out 9 attempted scans.

This is the crash file: Shared Files - Acrobat.com

[butron9m]

Needless to say, I have the same problem. In my case it is with Adobe Acrobat X Pro, and like most others, my problem is also with a Canon product (mine is an ImageClass D400 multifunction). I have had both products for years... literally, with no problems. Maybe 2 or 3 months ago the problem started and I can't tell why, except that I did get a new laptop and re-installed Acrobat in it. As several have described, the problem appears to be intermittent, although in my case it now fails 90% of the time which is unacceptable.

I have tried all the recommendations in this forum so far, and none has worked. Today I tried the "custom scan" option and it worked several times, will this work consistently? I can't tell, but I will add this to the list of things other frustrated users can also try

[Lovekesh Garg]

Please share the crash logs as mentioned above /message/9754159#9754159?

Thanks.