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Adobe Acrobat Reader and Acrobat Pro won't open on my computer

New Here ,
Aug 07, 2020

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I have a MacBook Pro with macOS Catalina Version 10.15.6 currently. Whenever I try to open Adobe Acrobat Reader or Acrobat Pro, the application won't even open. I get an error message saying Acrobat quit unexpectedly. I called Adobe customer support twice and did a screen share where the applications were installed and uninstalled, but nothing will work. I was advised to come to this forum for help.

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Crash or freeze

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Adobe Acrobat Reader and Acrobat Pro won't open on my computer

New Here ,
Aug 07, 2020

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I have a MacBook Pro with macOS Catalina Version 10.15.6 currently. Whenever I try to open Adobe Acrobat Reader or Acrobat Pro, the application won't even open. I get an error message saying Acrobat quit unexpectedly. I called Adobe customer support twice and did a screen share where the applications were installed and uninstalled, but nothing will work. I was advised to come to this forum for help.

Topics

Crash or freeze

Views

19

Likes

Translate

Translate

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Amal. LATEST
Adobe Employee ,
Aug 07, 2020

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Hi there

 

We are sorry for the trouble. As described the application is not opening and you get the error 'Acrobat Reader quit unexpectedly'

 

Please try the troubleshooting steps provided in the help article https://helpx.adobe.com/in/x-productkb/global/troubleshoot-system-errors-freezes-mac.html and see if that works for you.

 

If it still doesn't work, please create a new test user profile or enable the root account in Mac and try using the application there and check.

 

If it still doesn't work ,

 

Let us know how it goes

 

Regards

Amal

 

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