Adobe Acrobat Reader Freeze in SAP VIM VIEWER

Report · Jun 19, 2019

Hello,

We are currently using Adobe Reader Version 2019.008.20071 and some of ou users have a problem in the viewer of SAP VIM.

The viewer use Acrobat Reader to display the PDF.

After an amount of time (it dépends on the user, sometimes less than 45 minutes) the sap vim viewer freeze and you have to kill the process to allow the system to display again the PDF.

The problem doesn't seem from SAP VIM.

We 've tried to upgrade the Acrobat Reader Version but it didn't work.

We 've tried to delete the local files in Appdata,etc but it also didn't work.

Has someone ever expericenced something like that?

If the answer is yes, how did you resolve the issue ?

Regards

Etienne

Report · Jun 19, 2019

What do SAP say?

When it works, is the PDF file shown in the Acrobat Reader window, or the VIM window?

Report · Jun 19, 2019

We've never reproduce in our tests systems the issue, so SAP said that they can't analyze it.

I've seen the issue on the user computer but not on my own.

The pdf is displayed in the Vim Window but the problem seems from Acrobat Reader.

For one of the user, when we delete the app data files, the problem disapeared for a while but it came back.

Like there is some corrupted files in local that make acrobat reader freeze.

We've also changed the user computer/windows but it didn't worked.

Regards

Report · Jul 12, 2019

Hi Etiennep,

I understand the situation and its quite unfortunate that the Adobe Reader is giving you some trouble and freezing. For a better understanding of the situation, we need some more information.

Is It freezing with one specific PDF file that you are trying to open or with all the PDF files?
What is the OS you are using and its version?
Are you on a home network or work domain?

In the meantime, you may please refer to the help articles in the links below

If you have a Windows OS please refer to -Troubleshoot errors, freezes | Adobe Reader | Windows
If you have a Mac OS please refer to - Troubleshoot Mac OS 10.x system errors, freezes | Adobe software

Keep us updated with the results.

Regards,

Amal

Report · Feb 04, 2020

Hello!

I found this chat and can confirm that in my company we have the same problem. The link about 'troubleshoot errors, freeze for Windows did not solve the problem.

Did you find another solution?

Regards

Andreas