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Adobe Acrobat removing the file extension when saving files.

New Here ,
Oct 27, 2020

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I create a lot of digital fillable pdf files for my students and to sell. 

I create my pdf with PowerPoint then add the fillable cells with Adobe Acrobat Pro DC, then I save the file with a new name to indicate that it is digital and fillable. This has been working seamlessly for months. 

Today every time I save a pdf file that I added the fillable cells to, Adobe Acrobat saves the file without the "pdf" extension and cuts a few letters off the file name. This is extremely frustrating. I end up with a weird blank file that is not automatically read by my computer. Instead of the normal white rectangle with "pdf" on it, I get a blank white rectangle that has to be associated with a program in order to open it. 

 

Can anyone help me? I tried online support with Adobe but I am pretty sure the person helping me is misunderstanding my issue because their advice was to change printing and my font. 

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Create PDFs, Edit and convert PDFs, PDF forms

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Adobe Acrobat removing the file extension when saving files.

New Here ,
Oct 27, 2020

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I create a lot of digital fillable pdf files for my students and to sell. 

I create my pdf with PowerPoint then add the fillable cells with Adobe Acrobat Pro DC, then I save the file with a new name to indicate that it is digital and fillable. This has been working seamlessly for months. 

Today every time I save a pdf file that I added the fillable cells to, Adobe Acrobat saves the file without the "pdf" extension and cuts a few letters off the file name. This is extremely frustrating. I end up with a weird blank file that is not automatically read by my computer. Instead of the normal white rectangle with "pdf" on it, I get a blank white rectangle that has to be associated with a program in order to open it. 

 

Can anyone help me? I tried online support with Adobe but I am pretty sure the person helping me is misunderstanding my issue because their advice was to change printing and my font. 

TOPICS
Create PDFs, Edit and convert PDFs, PDF forms

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45

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Oct 27, 2020 0
Adobe Community Professional ,
Oct 28, 2020

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Did you try to restart your computer?

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Oct 28, 2020 0
Most Valuable Participant ,
Oct 28, 2020

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What's the exact version number of the application (You can find it out by going to Help - About Adobe Acrobat)? What's your OS version?

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Oct 28, 2020 0
Adobe Employee ,
Oct 28, 2020

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Hi Melanief

 

++ Adding to the discussion

 

What is the workflow/steps you are doing to save the PDF file?

 

What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the latest version 20.12.20048 installed. Go to Help > Check for Updates.

 

If it still doesn't work, please try to repair the installation (Windows Only) and reboot the computer again. Go to Help > Repair Installation.

 

You may also try to reset the preferences as described in the help page https://community.adobe.com/t5/acrobat/how-to-reset-acrobat-preference-settings-to-default/td-p/4792... and see if that makes any difference.

 

Regards

Amal

 

 

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Oct 28, 2020 0
New Here ,
Nov 07, 2020

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I uninstalled and reinstalled Acrobat DC. The version I have now is version 20.12.20064, I am still having the same issue. 

 

when I am finished working on a pdf I select "save as" then I add "digital" to the name and save in the folder. It appears to save normally, no error messages but when I go to view the file in the folder, the pdf extension is removed and the rectangle icon is completely white. I have to select which program to open it with instead of the file automatically opening as it has in the past. 

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Nov 07, 2020 0
BarlaeDC LATEST
Adobe Community Professional ,
Nov 07, 2020

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Hi,

 

CAn you upload a screen shot of the save as dialog (before you click save but after you have changed the name), and the explorer window containing the file?

 

Regards

 

Malcolm

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Nov 07, 2020 0