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I create a lot of digital fillable pdf files for my students and to sell.
I create my pdf with PowerPoint then add the fillable cells with Adobe Acrobat Pro DC, then I save the file with a new name to indicate that it is digital and fillable. This has been working seamlessly for months.
Today every time I save a pdf file that I added the fillable cells to, Adobe Acrobat saves the file without the "pdf" extension and cuts a few letters off the file name. This is extremely frustrating. I end up with a weird blank file that is not automatically read by my computer. Instead of the normal white rectangle with "pdf" on it, I get a blank white rectangle that has to be associated with a program in order to open it.
Can anyone help me? I tried online support with Adobe but I am pretty sure the person helping me is misunderstanding my issue because their advice was to change printing and my font.
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Did you try to restart your computer?
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What's the exact version number of the application (You can find it out by going to Help - About Adobe Acrobat)? What's your OS version?
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Hi Melanief
++ Adding to the discussion
What is the workflow/steps you are doing to save the PDF file?
What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the latest version 20.12.20048 installed. Go to Help > Check for Updates.
If it still doesn't work, please try to repair the installation (Windows Only) and reboot the computer again. Go to Help > Repair Installation.
You may also try to reset the preferences as described in the help page https://community.adobe.com/t5/acrobat/how-to-reset-acrobat-preference-settings-to-default/td-p/4792... and see if that makes any difference.
Regards
Amal
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I uninstalled and reinstalled Acrobat DC. The version I have now is version 20.12.20064, I am still having the same issue.
when I am finished working on a pdf I select "save as" then I add "digital" to the name and save in the folder. It appears to save normally, no error messages but when I go to view the file in the folder, the pdf extension is removed and the rectangle icon is completely white. I have to select which program to open it with instead of the file automatically opening as it has in the past.
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Hi,
CAn you upload a screen shot of the save as dialog (before you click save but after you have changed the name), and the explorer window containing the file?
Regards
Malcolm