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Adobe acrobat sign-in problems -

New Here ,
Oct 26, 2020

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I have a school account but message keeps telling me Sorry - something went wrong

 

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General troubleshooting

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Adobe acrobat sign-in problems -

New Here ,
Oct 26, 2020

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I have a school account but message keeps telling me Sorry - something went wrong

 

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General troubleshooting

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32

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Oct 26, 2020 0
Amal. LATEST
Adobe Employee ,
Oct 26, 2020

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Hi Lynn,

 

Hope you are doing well and sorry for the trouble. As described you are unable to use the application and getting the error 'Something went wrong'.

 

We need some more information to investigate the issue in detail

 

-What is the version of the Adobe Acrobat DC you are using? To check the version go to Help > About Adobe Acrobat.
-Are you on Mac or Windows machine and what is the version of the OS?
-Do you have any security software installed that might be causing the issue? If yes, what is the security software you are using?

 

Please collect the machine logs as described here https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html and upload the logs on the Document Cloud https://documentcloud.adobe.com/link/home/ , generate the link and share that link with us.

 

Also, if you are on Mac,  please share the file from the location "/Users/<USER_NAME>/Library/Preferences/com.adobe.Acrobat.Pro.plist" for testing.

 

Regards

Amal

 

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