Adobe Acrobat slow for Mac M1

New Here ,
Apr 12, 2021 Apr 12, 2021

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Hi, I have a Macbook Air M1 and I installed Adobe Acrobat by the Creative Cloud App. However,  from the first day I installed it, Acrobat is very slow. Everytime I scroll, it is not smooth at all like any other app on my mac. Sometimes the animation when minimising crashes, etc. 

I was wondering if you guys can help me. Maybe I downloaded the app incorrectly? I have the latest version of Adobe Acrobat and also the latest MacOS version. 

 

TOPICS
Edit and convert PDFs, General troubleshooting, How to, Install update and subscribe to Acrobat, PDF forms

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Adobe Community Professional ,
Apr 12, 2021 Apr 12, 2021

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Hi,

I think Adobe is still catching up with updates to be fully compatible with M1 chips.

Make sure to keep updating your software.

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Adobe Employee ,
Apr 12, 2021 Apr 12, 2021

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Hello,

 

Thank you for reaching out and sorry for the trouble.

 

As you are experiencing issues with the application, please try the troubleshooting steps suggested in the following help document: https://helpx.adobe.com/x-productkb/global/troubleshoot-system-errors-freezes-mac.html.

Check if that helps.

 

If the issue still occurs, remove Acrobat using the cleaner tool (https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html) and reboot your mac. 

Then try re-installing the Acrobat Pro DC from this link: https://helpx.adobe.com/download-install/kb/download-install-acrobat-subscription.html.

 

 

Let us know how it goes.

 

Thanks,

Meenakshi

 

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