Highlighted

Adobe Acrobat Standard 2017 - Edits to Documents Altered/Removed for Multiple Users

New Here ,
Aug 26, 2020

Copy link to clipboard

Copied

Hello,

My client has been using Adobe Acrobat Standard 2017 since 2017 and is just now running into some issues. The pimary issues are seen accross the entire company but only randomely to random documents. Each situation describe below can be recreated by our support team so we can confirm it is not a user error or a version issue, as our support team utilizes Adobe Acrobat Pro. However, we are able to successfully make changes to simular documents.

 

Issue #1 - Signature fields, stamps, and date fields are added to a scanned document. Document is saved and then printed. When in print preview or printed, all the added fields are gone.

Issue #2 - Text fields are added to a scanned document. The document is saved and then closed. When the document is re-opened the text is vertical and a different font (Same user and same computer).

Issue #3 - Test fields are added to a scanned document. The document is saved and then closed. When the document is re-opened, the text box has moved accross the page and is in larger font.

 

Any help would be greatly appreciated!

TOPICS
Edit and convert PDFs, General troubleshooting, Print and prepress, Scan documents and OCR

Views

15

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Adobe Acrobat Standard 2017 - Edits to Documents Altered/Removed for Multiple Users

New Here ,
Aug 26, 2020

Copy link to clipboard

Copied

Hello,

My client has been using Adobe Acrobat Standard 2017 since 2017 and is just now running into some issues. The pimary issues are seen accross the entire company but only randomely to random documents. Each situation describe below can be recreated by our support team so we can confirm it is not a user error or a version issue, as our support team utilizes Adobe Acrobat Pro. However, we are able to successfully make changes to simular documents.

 

Issue #1 - Signature fields, stamps, and date fields are added to a scanned document. Document is saved and then printed. When in print preview or printed, all the added fields are gone.

Issue #2 - Text fields are added to a scanned document. The document is saved and then closed. When the document is re-opened the text is vertical and a different font (Same user and same computer).

Issue #3 - Test fields are added to a scanned document. The document is saved and then closed. When the document is re-opened, the text box has moved accross the page and is in larger font.

 

Any help would be greatly appreciated!

TOPICS
Edit and convert PDFs, General troubleshooting, Print and prepress, Scan documents and OCR

Views

16

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Aug 26, 2020 0

Have something to add?

Join the conversation