Adobe Acrobat still crashing after update

New Here ,
Feb 02, 2021 Feb 02, 2021

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Hello , 

We have install last update of Acrobat 20.013.20074 on a Macbook pro with Catalina 10.15.7 , but Application is still crashing feww seconds after starting 

Before reinstallation a complete Adobe cleaning was done 

 

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Crash or freeze, General troubleshooting

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Adobe Employee ,
Feb 02, 2021 Feb 02, 2021

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Hi Vincentm,

 

Sorry for the trouble.

 

As you are experiencing the crash issue, please try the troubleshooting steps as suggested here: https://helpx.adobe.com/x-productkb/global/troubleshoot-system-errors-freezes-mac.html

Check if that makes any difference.

 

If the issue still occurs, please try once to reset the application preferences. You may use the steps provided here: https://community.adobe.com/t5/acrobat/how-to-reset-acrobat-preference-settings-to-default/td-p/4792... 

 

Let us know if the issue still occurs.

 

Thanks,

Meenakshi

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