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Adobe Acrobat X Pro does not open

New Here ,
Mar 19, 2018

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I double click on the desktop icon for Adobe Acrobat X Pro and software does not start. I removed Adobe Acrobat DC to see if it made Acrobat X Pro the default and no help. Any ideas of what is the fix for this issue,

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Adobe Acrobat X Pro does not open

New Here ,
Mar 19, 2018

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I double click on the desktop icon for Adobe Acrobat X Pro and software does not start. I removed Adobe Acrobat DC to see if it made Acrobat X Pro the default and no help. Any ideas of what is the fix for this issue,

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General troubleshooting

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2.2K

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Mar 19, 2018 0
Adobe Employee ,
Mar 20, 2018

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Hello Jcrr,

We apologize for the inconvenience caused, as per the description above, Acrobat Pro X is not starting, is that correct?

I have checked the record with your current Adobe ID and found that you have a registered license of Adobe Design Standard CS 6 and Acrobat Pro X is a part of this suite.

Try to launch the Acrobat Pro X by right-clicking on it and choose Run as Administrator and see if this brings the Acrobat Pro X.

Try resetting the preferences of Acrobat, to reset the preferences, refer to How to reset Acrobat Preference settings to default.

If the issue persists, please uninstall Acrobat Pro X from the machine, reboot the machine, and download the setup of Design Standard CS 6 from Download Adobe Creative Suite 6 applications

Run the setup and choose Custom installation and install Acrobat Pro X, and complete the installation process.

Note: Acrobat 10 and CS 6 is already declared as an end of support products, and above mentioned suggestions/steps may or may not work. End of Support means that Adobe no longer provides technical support or distributes runtimes. This policy affects product and security updates for all derivatives of a product or product version (localized versions, minor upgrades, operating systems, dot and double-dot releases, and connector products). For detailed information, please refer to End of support for Acrobat X and Reader X and Adobe Support Policies: Supported Product Versions

Feel free to update this discussion for any further assistance.

Regards,

Anand Sri.

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Mar 20, 2018 1
New Here ,
Oct 07, 2020

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Hey,

I'm having exactly the same issues. Acrobat X Pro was running fine, but suddenly it stopped working.

I have not installed the Acrobat DC.

I tried to uninstall and use the Adobe Cleanup Tool, and re-installed afterwards. Did not help.

Unfortunately your link to the download of CS6 does not work anymore 

"We no longer provide installers for Creative Suite apps. To get the latest versions of your familiar apps that have been tested in current operating systems, upgrade to Creative Cloud."

Is it possible, that the Adobe Cloud - which I'm using for e.g. Bridge and other free apps - is causing issues here?

I understand, that CS6 is no more supported, but still it should work?!

Regards,

Thomas

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Oct 07, 2020 0
try67 LATEST
Most Valuable Participant ,
Oct 07, 2020

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> I understand, that CS6 is no more supported, but still it should work?!

Maybe, maybe not. It's not compatible with any current operating system, so running it on such a machine is likely to cause problems. You should make sure the application is updated to the latest possible version (10.1.16) and if you're on a Windows machine try running it in Compatibility Mode with an earlier OS (like Windows 7), but that's about all you can do.

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Oct 07, 2020 0