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(Adobe Acrobat XI Pro) Can't activate product with Legit serial number

New Here ,
Sep 01, 2020

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I am trying to install and activate Adobe Acrobat XI Pro. I download installer and use serial number number from a previous order history. Installation goes through, however, opening up the app shows me the attached screen.

"Serial Number you provided is valid, but a qualifying product could not be found on this computer"

Under Product, I do not see Adobe Acrobat XI Pro to select from the list.

What gives?

 

The catch22 is that the help text it provides at the bottom is exactly what I am doing


UPDATE: Added screenshot to thread
2020-09-01 15_32_02-.jpg

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General troubleshooting, How to

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(Adobe Acrobat XI Pro) Can't activate product with Legit serial number

New Here ,
Sep 01, 2020

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I am trying to install and activate Adobe Acrobat XI Pro. I download installer and use serial number number from a previous order history. Installation goes through, however, opening up the app shows me the attached screen.

"Serial Number you provided is valid, but a qualifying product could not be found on this computer"

Under Product, I do not see Adobe Acrobat XI Pro to select from the list.

What gives?

 

The catch22 is that the help text it provides at the bottom is exactly what I am doing


UPDATE: Added screenshot to thread
2020-09-01 15_32_02-.jpg

Topics

General troubleshooting, How to

Views

18

Likes

Translate

Translate

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Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Sep 01, 2020 0
Adobe Community Professional ,
Sep 01, 2020

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This tells me you purchased Acrobat 11 as an upgrade.  So you need the qualifying product, Acrobat 10.  Do you still have your Acrobat 10 disk?  Usually loading the installation disk into your computer bay is sufficient.

 

Nancy O'Shea, ACP
Alt-Web.com

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