Adobe Acrobat XI Pro

[eyes1212354]

I have a one time purchased version of the Adobe Acrobat XI Pro. As of 1 week ago I can no longer access my files, specifically Portfolio with multiple PDF's combined into one portfolio. 

How can I view these files ?

Thanks

[Amal.]

Hi there,

Hope you are doing well and sorry for the trouble. As described you are unable to access the PDF files/portfolio

Please make sure you have the latest version 11.0.23 of Adobe Acrobat XI that was released on 14th Nov 2017. Go to Help > Check for updates. You may also download the patch manually using the link: https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotes/index.html

Also, Adobe Acrobat XI is an old And EOL application. Adobe no longer provides technical support, including product and/or security updates, for all derivatives of a product or product version. Adobe strongly recommends that you update to the latest versions of Adobe Acrobat DC and Adobe Acrobat Reader DC. By updating installations to the latest versions, you benefit from the latest functional enhancements and improved security measures.

For more information please check the help page: https://helpx.adobe.com/acrobat/kb/end-of-support-acrobat-xi-reader-xi.html

Regards

Amal