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Adobe acrobat XI Standard automatically closes after opening

Community Beginner ,
Oct 28, 2019

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Since the 25th of october we're having these issues on all installed computers at my company.

No error message, adobe acrobat just closes.

 

I already browsed the forum for similar problems and have tried several "solutions" but for me nothing has worked so far.

not : https://helpx.adobe.com/acrobat/kb/AcrobatXIcrash.html

not : https://helpx.adobe.com/in/acrobat/kb/adobe-acrobat-not-opening-or-crashing-on-launch.html

 

operating system : windows 10 build 1809

reinstalling doesn't work, re-entering the license didn't work.

adober reader DC has no problems

any other suggestions?

I managed to update the installation to version 11.0.23 and so far it seems to be working.

hopefully this might be a solution for others aswel

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Adobe acrobat XI Standard automatically closes after opening

Community Beginner ,
Oct 28, 2019

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Since the 25th of october we're having these issues on all installed computers at my company.

No error message, adobe acrobat just closes.

 

I already browsed the forum for similar problems and have tried several "solutions" but for me nothing has worked so far.

not : https://helpx.adobe.com/acrobat/kb/AcrobatXIcrash.html

not : https://helpx.adobe.com/in/acrobat/kb/adobe-acrobat-not-opening-or-crashing-on-launch.html

 

operating system : windows 10 build 1809

reinstalling doesn't work, re-entering the license didn't work.

adober reader DC has no problems

any other suggestions?

I managed to update the installation to version 11.0.23 and so far it seems to be working.

hopefully this might be a solution for others aswel

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Oct 28, 2019 2
Most Valuable Participant ,
Oct 28, 2019

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Acrobat XI is no longer supported by Adobe and it's becoming less and less compatible with Windows 10 with each new update.

I recommend you try running it in Compatibility Mode with an earlier OS (if you haven't already), but if that doesn't work you might need to bite the bullet and buy a newer version.

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Oct 28, 2019 0
Community Beginner ,
Oct 28, 2019

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I managed to update the installation to version 11.0.23 and so far it seems to be working.

hopefully this might be a solution for others aswel

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Oct 28, 2019 5
Community Beginner ,
Nov 04, 2019

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Stefaan_Claes , you are the real hero. Acrobat was not picking up on the update but I was able to find it. Many thanks.

 

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Nov 04, 2019 1
Most Valuable Participant ,
Oct 28, 2019

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If you’re going to keep updating Windows, sooner or later it will pull the rug out from under Acrobat XI. Be prepared, and remember there are unfixed security issues too. 

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Oct 28, 2019 1
Community Beginner ,
Oct 28, 2019

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Hello. I have this same issue. I found a update file on Adobe's website (https://supportdownloads.adobe.com/product.jsp?product=1&platform=Windows). When I run the file AcrobatUpd11023.msp. It gives me an error: "Windows Installer does not permit patching of managed advertised products. At leaset one feature of the product must be installed before applyihng the patch." Can you tell me where you got your update file? Do I have to do increment updates like from 11.0.6 to 11.0.13 to get to 11.0.23? Thanks.

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Oct 28, 2019 2
Community Beginner ,
Oct 28, 2019

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In reply to my issue above with not able to install the patch AcrobatUpd11023.msp. The fix for this: 

1. Close adobe acrobat XI

2. Go to Windows Task Manager

3. Find Adobe Acrobat Update Service in "Backgroup processes" section and END TASK.

4. Close task manager and run the update without any issues.

 

 

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Oct 28, 2019 5
Most Valuable Participant ,
Oct 28, 2019

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Yes, you have to install the updates one by one, in order.

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Oct 28, 2019 1
New Here ,
Oct 29, 2019

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Hey, I am also having this same problem. Did running the updates fix this issue?

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Oct 29, 2019 0
Community Beginner ,
Oct 29, 2019

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I downloaded the update from the following link:

https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotes/11/11.0.23.html 

and for me this is working on all affected computers in my company

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Oct 29, 2019 6
Community Beginner ,
Oct 29, 2019

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Confirmed this is the fix. I have multiple users who had this issue. After applying the upgrade they seem to be working without any issue. Thank you Stefaan_Claes

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Oct 29, 2019 2
Most Valuable Participant ,
Oct 29, 2019

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Starting in Acrobat X, updates are cumulative. So for Acrobat XI and X you only need to install the final update 11.0.23. For Acrobat 9 and older, you do have to instal each update, one by one.

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Oct 29, 2019 0
Community Beginner ,
Nov 04, 2019

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2nd confirmation.  Thanks Stefaan_Claes

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Nov 04, 2019 1
New Here ,
Jan 13, 2020

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Great. it works. Thank you so much!

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Jan 13, 2020 1
New Here ,
Jan 14, 2020

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Thank you! This worked for me!

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Jan 14, 2020 1
New Here ,
Jan 15, 2020

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Thank you, this solved the problem for us! Note, we got an error message stating "it was probably already updated or had some other issue". I clicked the ignore option, and it finished the install and worked perfectly. We were still on 11.00 as it has never been able to update successfully through the normal updater. No idea why, but this will get us by until we're able to upgrade to a newer version. Thx again!

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Jan 15, 2020 1
New Here ,
Feb 07, 2020

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This worked perfectly and was easy besides.  Thanks!

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Feb 07, 2020 0
New Here ,
Apr 02, 2020

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Followed these instructions It worked perfectly. Thanks so much.

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Apr 02, 2020 0
New Here ,
Apr 06, 2020

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Thanks for the info.  I went to that download page and got the update to 11.0.23, installed it, and now Adobe Acrobat Pro 11 does not close after about 20 seconds.  The update seems to have fixed the problem for now.  I too got an error message stating "it was probably already updated or had some other issue".  Clicking the ignore button finished the install.  Thanks again.

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Apr 06, 2020 0
New Here ,
May 17, 2020

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Same here.  Worked for me.  I'm still on Windows 7 so I had to select Stop Service for the Adobe Update Serice since I didn't see an option to End Task.  Went to Task Manager>Services tab>Sevices Button (bottom right of screen). Selected the service and then clicked Stop the Service.

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May 17, 2020 0
Community Beginner ,
Jan 03, 2020

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Updating worked for me on my new Windows 10 also. 

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Jan 03, 2020 2
Community Beginner ,
Jan 11, 2020

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Very grateful for the advice above which also worked for me

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Jan 11, 2020 1
New Here ,
Jan 20, 2020

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this crashing problem is solved with  11.0.23 but then in this version it is  not able to convert pdf to word or excel. it says paper capture recognition is corrupt

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Jan 20, 2020 0
Community Beginner ,
Jan 21, 2020

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Just tried converting a pdf to MS document (.doc). It works without any issue. You may need to re-install your copy of Acrobat.

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Jan 21, 2020 1