Adobe Acropro Subs

New Here ,
Apr 06, 2021 Apr 06, 2021

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Hello,

 

  I am facing the problem with subscription to Adobe Acropro Subs. Actually I dont know how I have got subscribed to this "service", since I was just kooking for standard Adobe applications. Actually  my standard support by Adobe has finished and I have no services in my plans right now, but I am still receiveing the bills for Adobe Acropro Subs and I am not able to cancel it. What shoul I do? Is it a fraud?

Please, advice.

Lubos Lesay

 

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Adobe Community Professional ,
Apr 06, 2021 Apr 06, 2021

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Hi Lubos,

please note that this is mainly a public user-to-user forum. We are not able to help you with any billing, account or subscription issues. You will need to contact Adobe Customer Care for this:
» https://helpx.adobe.com/contact.html

Click the 'circle with a speech bubble in it' icon on the right hand side to initiate a Chat.

contactadobeicon.png

It could be that you once started a trial of Acrobat Pro, which then automatically converted into a paid subscription after the trial ran out. Go to Plans in your Adobe Account and see if there is any Acrobat Pro-related subscription. If not, could it be that you maybe tried it out with a different Adobe ID in the past?

Best Regards,
Maurice

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Most Valuable Participant ,
Apr 06, 2021 Apr 06, 2021

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You will need to contact Adobe, but here is some extra info which may help you in the conversation with them.

 

ACROPRO is Acrobat Pro, a standard Adobe app. It is not really a service, it is an app.

If you subscribe, it will renew forever until you cancel.

If you take a trial it will subscribe unless you cancel.

If you have a subscription it will show in your Adobe account. Look under "Plans".

If you do not have a subscription, then there may be a fraud by someone who stole your card details.

 

Warning, scammers may contact you privately pretending to be Adobe staff. Adobe will never send you a private message asking you to email an account that isn't @adobe.com, or use Skype. Adobe never ask you for their password. These scammers want your Adobe info, credit cards, your money and control of your computer, please take care.

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