Adobe Challenges with SharePoint Online

New Here ,
Aug 17, 2020

Copy link to clipboard

Copied

Good Morning,

 

We have some users that are using Adobe Acrobat Pro 2017 – 17.011.30171.  The issue is when the users change anything in the pdf and try to save it, which the file location is on the SharePoint site, they get an error: The Document could not be saved.  A file write error has occurred. 

 

The users have to save the file to their desktop and then re save into SharePoint and it works.  But if they try and edit the file that is linked to SharePoint, it produces this error. 

 

JNerys_0-1597695056044.png

 

 

We are looking for help to troubleshoot this issue as more and more people who work and edit PDF’s are having this issue.

 

Thank you,

Jennifer

TOPICS
General troubleshooting

Views

30

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Adobe Challenges with SharePoint Online

New Here ,
Aug 17, 2020

Copy link to clipboard

Copied

Good Morning,

 

We have some users that are using Adobe Acrobat Pro 2017 – 17.011.30171.  The issue is when the users change anything in the pdf and try to save it, which the file location is on the SharePoint site, they get an error: The Document could not be saved.  A file write error has occurred. 

 

The users have to save the file to their desktop and then re save into SharePoint and it works.  But if they try and edit the file that is linked to SharePoint, it produces this error. 

 

JNerys_0-1597695056044.png

 

 

We are looking for help to troubleshoot this issue as more and more people who work and edit PDF’s are having this issue.

 

Thank you,

Jennifer

TOPICS
General troubleshooting

Views

31

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Aug 17, 2020 0

Have something to add?

Join the conversation