Adobe crashes on closing after specific actions

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Feb 24, 2021 Feb 24, 2021

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We are having issues with Adobe Acrobat DC crashing after closing when doing the specific set of actions:

 

Opening a PDF from an email attachment -> editing the PDF -> printing the PDF -> saving the PDF.

 

When you then close Adobe after this it comes back with an error message, the file savers and prints as expected.

 

They are running Windows 7 and Office 2007 on the PC. I have reinstalled Adobe, cleared the preferences and ensured that Protected View is disabled. Editing then printing works fine. Editing then saving works fine.

 

Details of the crash are below:

 

Problem signature:
Problem Event Name: APPCRASH
Application Name: Acrobat.exe
Application Version: 21.1.20138.29261
Application Timestamp: 6029fe6f
Fault Module Name: StackHash_149f
Fault Module Version: 6.1.7601.24545
Fault Module Timestamp: 5e0eb751
Exception Code: c0000374
Exception Offset: 000ceaeb
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 2057
Additional Information 1: 149f
Additional Information 2: 149fc38aa753a6c3c6db3dbc716ee138
Additional Information 3: 3ff0
Additional Information 4: 3ff0e91b8fc697748b18580fbe56fedb

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Crash or freeze

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