Adobe Create PDF from Scanner - just closes with ANY sub menu selection

[mmsworab]

Win 10

Acrobat X Pro
Brother MFC J6935DW printer - scans just fine from the Brother Print and Scan Tool App

Adobe just closes without any error message with ANY of the following menu selections:

Create PDF from Scanner >  Configure Presets  (just closes)

Create PDF from Scanner >  Autodetect Color Mode (just closes)

Create PDF from Scanner >  Black & White Document (just closes)

Create PDF from Scanner >  Greyscale Document (just closes)

Create PDF from Scanner >  Color Document (just closes)

Create PDF from Scanner >  Color Image (just closes)

Create PDF from Scanner >  Custom Scan  (just closes)

it gives no error message, just simply closes the entire application.

scan.api shows Loaded: No

Ive done a repair and updates are all current.

any ideas?

[Amal.]

Hi there

We are sorry for the trouble. As described the Acrobat X is closing without any error message.

Adobe Acrobat X is an old and EOL application and it is no longer supported. The last update was released on 13th Oct 2015 version 10.1.16 please make sure that you have the application updated to the last version form the help menu > Check for updates.

For testing purposes: Please try to turn off the protected mode. Go to Edit > Preferences > Enhanced security > Uncheck 'Enable the protected mode at startup', turn off the protected mode and uncheck the enhanced security > Click OK and reboot the computer.

Note: Turning off the protected mode may possess security risks. Please turn on the security after testing.

If it still doesn't work, please create a new test user profile with full admin rights and try using the application there and check.

For more information please look at the help page https://helpx.adobe.com/acrobat/kb/end-of-support-acrobat-x-reader-x.html

Regards

Amal

[ls_rbls]

+++A small observation.

If you are on Windows 10, maybe you need to run the program in compatibility mode, and additionally it would also be convenient to force a manual update of the printing device and scanner drivers plus  firmware. 

Grab the updates drivers from the printer device manufacturer's support website; not throug a MS Windows unattended update.