Adobe DC 20.012.20048 Creative Cloud - Cannot Redract

[santoshn25659042]

Hi when I am trying to redract any document, I can select the text to redract but get a blank white space.

[AkanchhaS]

Hi Santosh,

Thanks for sharing the version. Do you get this blank screen with all the files or this is a specific one? You may try the following steps:

1- After getting all the work saved, restart your computer, and reopen Acrobat.

2- Open a different file, if that doesn't let you redact either, then Navigate to Acrobat>Edit>Preferences>Security (Enhanced)>disable "Protected View" and "Enhanced Security">OK>close and reopen Acrobat
Note: these changes are only for testing purpose. Once tested, please change it back to the previous setting. 

3- For this document, check whether document security allows to make any changes or not. Open file>right click>Document Properties>Security>Content changing allowed or not.

Thanks,

Akanchha

[santoshn25659042]

Hi Akanchha,

The document allows content changing and the protected mode is off . Its happeing across all documents we have.

Its not displaying the page about redaction instead shows a white blank space

Regards

Santosh

[Amal.]

Hi Santosh

++ Adding to suggestion by Akki_24

Are you getting the white box before you apply the redaction or after applying redaction to the PDF?

By default, thin red outlines appear around images and text you mark for redaction, and black boxes appear in place of redacted images and text. You can set the default appearance of redaction marks before you mark items for redaction. You can also change the look of redaction marks before you apply the redaction.

For more information please look at the help page https://helpx.adobe.com/in/acrobat/using/removing-sensitive-content-pdfs.html#change_the_look_of_red...

If it is after applying redaction, what you see is not a white box, but the paper colour behind. Redaction is a "deep slice" in the PDF, removing everything at that point. Graphics, lines, text, background, everything. This is a vital property of redaction, because files commonly have text in hidden layers or images that must be removed reliably.

Hope this information will help

Regards

Amal

[santoshn25659042]

Sorry Amal, the white box is supposed to ask you if you want to santise the data. That selections is not showing up. IF you know what I mean . The below option is what is coming as white box without any text or buttons to select ok or cancel

[Amal.]

Hi there

We are sorry for the delay in response. You can turn on/off the toggle button as shown in the screenshot to snatize and remove the hidden information from the document.

Regards

Amal