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Adobe DC DDE Error

New Here ,
Sep 28, 2020

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Hello, 

I have a user that keeps getting the Adobe DC DDE error, then the program will crash. 

 

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Crash or freeze, General troubleshooting

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Adobe DC DDE Error

New Here ,
Sep 28, 2020

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Hello, 

I have a user that keeps getting the Adobe DC DDE error, then the program will crash. 

 

TOPICS
Crash or freeze, General troubleshooting

Views

54

Likes

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Sep 28, 2020 0
Adobe Community Professional ,
Sep 28, 2020

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We need a bit more information. What operatng system is this on? What version of Acrobat is being used? Are you runnign any 3rd party plug-ins in Acrobat? Are you using the IAC automation interface in Acrobat? 

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Sep 28, 2020 0
Adobe Employee ,
Sep 28, 2020

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Hi Caleb,

 

Thank you for reaching out.

 

As per your description, the user receives the DDE server error. Please refer to the following help document: https://helpx.adobe.com/acrobat/kb/failed-to-connect-to-dde-server.html

If the user receives the same error, try the troubleshooting steps as suggested in the document.

 

Let us know if the issue persists or you are referring to a different issue.

 

Thanks,

Meenakshi.

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Sep 28, 2020 0