Adobe Document Cloud for Microsoft Outlook

[jbully0]

I keep getting this message when trying to attach a large PDF file to an Outlook email:

"An error occurred while connecting to the service. Please try again later."

This has been happening for weeks.....is it an Adobe Acrobat issue?  Or a Microsoft Outlook issue?

How do I fix it???

[brianp66793504]

Im having the same problem. Has there be a resolution for this? 

[ziphler]

Well its jan 2022 and i see no answers to these posts. I have the EXACT same problem. I'm trying to send a file, it actually spends about 10 minutes uploading it (its only about 1 |GB) showing a progress bar and everything  and as soon as its at 100%  it says: "An error occurred while connecting to the service. Please try again later." We pay a lot for creative cloud. To send us to an unresposive forum when there's a problem is cheap and frustrating.

[Brad @ Roaring Mouse]

Depending on your email server, there's a definite limit on the size of files you can email. e.g. Outlook accounts are limited to 20MB. Your 1 GB file is definitely out.

You would be better off uploading to something like DropBox and emailing the link to the file instead.

[Tyson Stelzer]

I receive this error regardless of file size, even with 5MB files.

[Brad @ Roaring Mouse]

What exactly are the steps you are doing to send this email? Are you using client software? outlook webmail? from within Acrobat? or...?

[Tyson Stelzer]

Hi Brad,

Many thanks for your help.

I'm using Microsoft Outlook desktop within Office 365 for Business using the built-in "Attach File via Link" button (associated with my Adobe CC subscription).

It lets me select a file, then shows the progress of "Uploading atta chments to Adobe Document Cloud..." and at the end of this process it brings up the following alert:

"Adobe Document Cloud for Microsoft Outlook: An error occurred while connecting to the service. Please try again later."

I've tried every day for a week with the same result.

Cheers and thanks, Tyson.

[Tyson Stelzer]

This has been a longstanding issue for me also, specific only to particular devices. Please suggest a fix.