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Adobe E Sign - my PDF is too big.... Why??

Community Beginner ,
Jul 17, 2018

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I am trying to send a 17mb PDF for e signature, but the messge comes up with "Your docuemnt exceeds the maximum size of file supported for your subscription level.  Please try a different document or contact your account administrator".   I have Creative Cloud subscription and I thought I was the account administrator, but I can seem to see any options in any of the settings.

Any help would be appreciated.

Thanks

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Security digital signatures and esignatures, Windows

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Adobe E Sign - my PDF is too big.... Why??

Community Beginner ,
Jul 17, 2018

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I am trying to send a 17mb PDF for e signature, but the messge comes up with "Your docuemnt exceeds the maximum size of file supported for your subscription level.  Please try a different document or contact your account administrator".   I have Creative Cloud subscription and I thought I was the account administrator, but I can seem to see any options in any of the settings.

Any help would be appreciated.

Thanks

Topics

Security digital signatures and esignatures, Windows

Views

1.8K

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Adobe Employee ,
Jul 17, 2018

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Hi Annb,

As per the issue description mentioned above, you are facing issue when trying to send a pdf for signature, is that correct?

You can upload a pdf with maximum size of 10 MB using Adobe Sign. Refer to this help document which explains more: Transaction Limits

Let us know if you have any further questions.

Shivam

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Community Beginner ,
Jul 17, 2018

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Thanks for this.  I see the upload cannot be amended.  My document is currently in Adobe In-design and even when I save it as a small file size it comes out at approx. 12 mb.  Can you advise how I can reduce the size down below 10mb or if this is possible.

Thankyou

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Adobe Employee ,
Jul 17, 2018

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Have you tried saving pdf as reduced size pdf in Acrobat and check if that helps? Saving PDFs in Adobe Acrobat and Reader

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New Here ,
Jul 04, 2020

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My file is only 6mb, and it still says that it is too big.

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