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Adobe editor plan forcing to pay

New Here ,
Oct 08, 2020

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Why would they like to create unhappy customers so easily by abusing people's money?

 

The double charge penalty because you realize you don't want to continue after the Adobe editor trial. It's an awful way to make customers unhappy. It's unfair that I have to be charged two extra months after I cancel. 

 

So I canceled and I have to give you extra money with no service in exchange, that's actually a crime. You are stealing at this point because I disagree but if I don't cancel then you force me to keep paying. So no options?

 

Why is this like a telephone service plan? It's just an editor that it's not essential. I would never sign for another trial now. 

 

 

 

Unhappy customer

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Edit and convert PDFs

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Adobe editor plan forcing to pay

New Here ,
Oct 08, 2020

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Why would they like to create unhappy customers so easily by abusing people's money?

 

The double charge penalty because you realize you don't want to continue after the Adobe editor trial. It's an awful way to make customers unhappy. It's unfair that I have to be charged two extra months after I cancel. 

 

So I canceled and I have to give you extra money with no service in exchange, that's actually a crime. You are stealing at this point because I disagree but if I don't cancel then you force me to keep paying. So no options?

 

Why is this like a telephone service plan? It's just an editor that it's not essential. I would never sign for another trial now. 

 

 

 

Unhappy customer

TOPICS
Edit and convert PDFs

Views

41

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Oct 08, 2020 0
Adobe Community Professional ,
Oct 08, 2020

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Hi Nathalia,

 

If you need is to vent, please continue. But the vast majority of the folks here do not work for Adobe. We are here to help solve any issues or problems with the application, not deal with any subscription issues because we can't: we do not work for Adobe.

 

I regret to say that if you wish anthing to come of this you'll need to talk with Adobe

 

Here is a link for canceling:

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

 

and here's some information on potential refunds:

https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html#cancel

 

Sorry, that's the best I can do. Good luck!

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Oct 08, 2020 0
New Here ,
Oct 08, 2020

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Okay, thank you. I talked to a person over the phone and they said they will refund me. I'm happy to delete my post but can't find a way to do it. Do you know how? 

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Oct 08, 2020 0
Adobe Community Professional ,
Oct 08, 2020

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Hi Nathalia,

 

I could delete this but I think I'd rather leave it here so that anyone else who's looking for answers similar to yours they will see that one can get a refund and also see the two links that I found.

 

If that's OK with you, I'll leave it.

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Oct 08, 2020 0
New Here ,
Oct 08, 2020

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I agree with you. Thanks!

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Oct 08, 2020 0