Highlighted

Adobe Fillable Form Not Working on Mobile

New Here ,
Aug 12, 2020

Copy link to clipboard

Copied

Hi. Help please! I've designed a form in indesign, converted to PDF, and turned it into a fillable form. As long as the PDF is shared by email, it's fillable on mobile or desktop. But if I save to my website, I can only open as a fillable pdf if I'm on my desktop. If I try to access the file from my website using my mobile phone, the form isn't fillable.

Help!

Thank you!!!!

Dana in Vancouver

TKW Foundation

TOPICS
How to, PDF forms

Views

89

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Adobe Fillable Form Not Working on Mobile

New Here ,
Aug 12, 2020

Copy link to clipboard

Copied

Hi. Help please! I've designed a form in indesign, converted to PDF, and turned it into a fillable form. As long as the PDF is shared by email, it's fillable on mobile or desktop. But if I save to my website, I can only open as a fillable pdf if I'm on my desktop. If I try to access the file from my website using my mobile phone, the form isn't fillable.

Help!

Thank you!!!!

Dana in Vancouver

TKW Foundation

TOPICS
How to, PDF forms

Views

90

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Aug 12, 2020 0
Adobe Community Professional ,
Aug 13, 2020

Copy link to clipboard

Copied

What happens when you open the form in Acrobat Reader on the mobile device?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Aug 13, 2020 0
New Here ,
Aug 13, 2020

Copy link to clipboard

Copied

Thank you for the reply. I'm completely new to this stuff so apologies if I'm asking dumb questions.

 

I haven't been using acrobat on my phone, and I assume that most people who need to open and fill the form wont have acrobat reader on their phones either.

 

If I open the form on my phone from my email as an attachment it works just fine. It's ONLY when I link it to a website that the fillable fields are no longer fillable. Hoping its just a setting that I can't figure out?

 

Our webpage is hosted by go daddy and we have also tried loading it through Wix and an online fundraising platform (Classy) and all three times I can open and fill on my computer, just not on mobile. Again, I CAN open and fill on my mobile but only when it's not linked to a webpage.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Aug 13, 2020 0
Most Valuable Participant ,
Aug 13, 2020

Copy link to clipboard

Copied

What app are you using? On what kind of device?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Aug 13, 2020 0
New Here ,
Aug 13, 2020

Copy link to clipboard

Copied

Thank you for your reply!

 

I'm not using an app to open the form, I'm just trying to use open/use it when it's linked to my website. 

 

If I open the form on my phone from my email as an attachment it works just fine. It's ONLY when I link it to a website that the fillable fields are no longer fillable. Hoping its just a setting that I can't figure out?

 

Our webpage is hosted by go daddy and we have also tried loading it through Wix and an online fundraising platform (Classy) and all three times I can open and fill on my computer, just not on mobile. Again, I CAN open and fill on my mobile but only when it's not linked to a webpage.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Aug 13, 2020 0
Adobe Community Professional ,
Aug 13, 2020

Copy link to clipboard

Copied

You open the form in a app, e.g. web browser.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Aug 13, 2020 0
New Here ,
Aug 13, 2020

Copy link to clipboard

Copied

Yes. I am trying to open using safari.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Aug 13, 2020 0
Adobe Community Professional ,
Aug 13, 2020

Copy link to clipboard

Copied

On a mobile device the PDF form will only operate as a form in a PDF viewer that understands forms. Most mobile viewers are complete crap. There are a few that provide decent form handling. When opening it from an email it is being opened in the Adobe Mobile Reader or a decent PDF viewer. But when opened from a weblink the browser is most likely opening it in it's own previewer, which is almost guaranteed to not support forms.  

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Aug 13, 2020 0
New Here ,
Aug 13, 2020

Copy link to clipboard

Copied

Ah. Thank you! Is there anything to do to make it work? A setting or the way it's saved?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Aug 13, 2020 0
Adobe Community Professional ,
Aug 13, 2020

Copy link to clipboard

Copied

The only way to fill in the form is to open it in a PDF viewer that supports forms.  To that end the users need to be directed to do so.

 

One way to do this is to display a message on the PDF that cannot be missed. This message should obscure the useable parts of the form. Put a script on the form that runs when the form opened to make the message dissapear. If the viewer does not support enough scripting to make the message dissapear, then it's not good enough to use for form filling. 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Aug 13, 2020 0