Adobe Genuine Software Service - High CPU usage

New Here ,
Mar 10, 2021 Mar 10, 2021

Copy link to clipboard

Copied

I have a large number of systems with Adobe Acrobat DC installed on them and there are two Adobe services:

 

Adobe Genuine Software Service (v 7.3.0.157)

Adobe Genuine Software Integrity Service (v 7.3.0.157)

 

That are running between 12% - 29% CPU usage for each of these services. This is eating up at least 20% of the CPU on these systems at it's lowest.

Any ideas on how to correct this?  Is it safe to disable these services all together and just end the problem?

 

Thank you

 

 

TOPICS
General troubleshooting

Views

898

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Mar 12, 2021 Mar 12, 2021

Copy link to clipboard

Copied

I thought my issue was isolated but looks like it is happening to others.  My Adobe Genuine Software Service (32 bit) is also taking up CPU usage, it is constantly between 20 and 25%.  Already tried to remove it, repaired it, sfc /scannow, but no luck.  Appreciate any input here from Adobe support.  thanks.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Mar 12, 2021 Mar 12, 2021

Copy link to clipboard

Copied

I spoke with support about this and they had me reboot the PC and the processes dropped down to 0% usage then.  That stopped the spike but of course a reboot is not a fix.  I ended up stopping and disabling the two services.  So far no problems and I don't have to tell users to reboot.

 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Mar 14, 2021 Mar 14, 2021

Copy link to clipboard

Copied

LATEST

Hi,

 

Thank you for sharing that solution.

 

Would you mind briefly describing how to stop and disable those two services?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines